Automation Success Technician - Jacksonville (Northern Florida)

Tennant Company•Jacksonville, FL

1d•$62,700 - $93,700•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based technical role responsible for the successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. The position serves as a robotics subject matter expert, supporting customer demonstrations and pilots, installation and deployment, customer and internal-team training, post-deployment hyper-care, and ongoing usage optimization. The technician partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and positioned to deliver customer value. The role also applies knowledge of Tennant robotic and conventional cleaning equipment and uses AI-enabled productivity tools, including Microsoft Copilot, to improve work quality and efficiency.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
At least 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Conduct demonstration qualification and site assessments; identify site conditions, workflows, and applications that could affect robotic operation.
Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development during customer evaluations.
Assist with customer discovery and assessment of existing operations and incumbent solutions.
Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
Validate autonomous operation, follow standardized deployment processes, document deployment results, and troubleshoot issues that may affect deployment success.
Provide hands-on training for customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce practices that support sustained autonomous use.
Train and support Tennant Sales, Service, and other customer-facing personnel on robotic product capabilities, operation, basic troubleshooting, and applications.
Share field experience and deployment learnings with appropriate internal teams.
Partner with Customer Success, Sales, and Business Development to assist customers and address barriers to consistent autonomous usage.
Provide customer coaching, retraining, configuration assistance, and technical support to increase utilization and long-term robotics adoption.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support immediately after deployment, troubleshoot issues, restore normal robot operation, and escalate issues when needed.
Minimize disruption to customer operations during post-deployment hyper-care and communicate issues, corrective actions, escalation needs, and next steps.
Maintain expertise in Tennant's robotic products and working knowledge of traditional Tennant cleaning equipment and how it complements robotic solutions.
Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, to recommend appropriate operating practices.
Collaborate with account managers, Business Development, Service, and Customer Success, support handoffs across the customer journey, and communicate relevant field and customer feedback to internal teams.