Automation Success Technician - Dallas

Tennant Company•Dallas, TX

1d•$62,700 - $93,700•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based technical role responsible for supporting successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. The technician serves as a robotics subject matter expert, supporting pre-sale demonstrations and pilots, installation and deployment, customer training, post-deployment hyper-care, and ongoing usage optimization. The role partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and positioned to deliver customer value. It also provides first-line post-deployment technical support, helps resolve barriers to consistent autonomous operation, and shares customer and field feedback with internal teams.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Demonstrated ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Conduct demo qualification and site assessments; configure and operate robotic equipment during demonstrations and pilots.
Identify site conditions, workflows, applications, and existing solutions relevant to robotic operation and customer evaluations.
Install and configure robotic products at customer sites, including initial setup, programming, and route mapping.
Validate autonomous operation, follow deployment processes, document results, and troubleshoot issues that may affect deployment success.
Provide hands-on training for customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce practices that sustain autonomous usage.
Train and support Tennant Sales, Service, and other customer-facing personnel on robotic capabilities, operation, basic troubleshooting, and applications.
Partner with Customer Success, Sales, and Business Development to coach customers, provide retraining or configuration assistance, resolve barriers to consistent use, and support long-term adoption.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support immediately after deployment, troubleshoot issues, restore normal operation, and determine when escalation is needed.
Communicate issues, corrective actions, escalation requirements, and next steps to minimize disruption to customer operations.
Maintain expertise in Tennant robotic products and working knowledge of traditional cleaning equipment and how it complements robotics.
Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, to recommend appropriate operating practices.
Collaborate with account managers, Business Development, Service, and Customer Success, support handoffs across the customer journey, and relay relevant field and customer feedback to internal teams.