Client Success Manager - Dallas, TX

WiredScore • ,

3d • Hybrid

About The Position

WiredScore is the leading certification body for digital connectivity and smart building performance. In 2026, WiredScore joined forces with Meter, a leading provider of enterprise internet infrastructure. Together, WiredScore and Meter are defining the next era of connectivity in commercial real estate, helping landlords deliver better-connected buildings and better experiences for the businesses and people who occupy them. We're hiring a Client Success Manager to join our North American team and take ownership of a strategic portfolio of commercial real estate clients. This is a commercially focused, relationship-led role, sitting at the intersection of client success, revenue retention and account growth. As WiredScore and Meter expand their presence across North America, you'll play an important role in helping existing clients understand the value of better connectivity, from certification and building performance to the infrastructure that powers their properties.

Requirements

• Proven experience in Client Success, Account Management or a comparable commercial, client-facing role.
• Experience in commercial real estate, PropTech, B2B SaaS, telecommunications, connectivity or technology infrastructure.
• Understanding of commercial real estate stakeholders, including landlords, asset managers, developers and property management teams.
• Demonstrated experience owning renewals, client retention or revenue-linked account outcomes.
• Proven ability to develop strong relationships with senior stakeholders and manage complex client accounts.
• Experience identifying commercial opportunities within an existing client base, including upselling, cross-selling or account expansion.
• Excellent communication, presentation and relationship-management skills.

Nice To Haves

• Exposure to enterprise networking, internet connectivity or technology solutions.
• Experience leading strategic account reviews, QBRs and value-based commercial conversations.
• Familiarity with Salesforce and structured account planning.
• An interest in how technology and connectivity are transforming the built environment.

Responsibilities

• Own renewal outcomes across your client portfolio, driving strong retention through proactive engagement, strategic account management and clear articulation of value.
• Identify and develop upsell, cross-sell and expansion opportunities across WiredScore's certifications and Meter's connectivity infrastructure solutions.
• Partner closely with Business Development and Meter teams to qualify and progress opportunities within existing client accounts.
• Build strategic account plans that support long-term retention, revenue growth and deeper client partnerships.
• Develop and maintain strong, multi-threaded relationships with commercial real estate owners, developers, asset managers and other key stakeholders.
• Act as a trusted advisor, helping clients understand how digital connectivity, smart building technology and network infrastructure can support their commercial, leasing and tenant-experience objectives.
• Lead renewal conversations, strategic business reviews and executive-level presentations, tailoring your approach to different stakeholders and commercial priorities.
• Proactively identify client risks, resolve challenges and ensure clients continue to realise measurable value from their relationship with WiredScore.
• Build an understanding of Meter's offering and how integrated networking infrastructure can address connectivity challenges within commercial buildings.
• Identify opportunities within existing accounts where Meter's solutions could deliver additional value to landlords and tenants.
• Engage clients in discovery-led conversations to understand their connectivity challenges, building infrastructure and future requirements.
• Collaborate with commercial and technical teams to connect client needs with the appropriate solutions and support the progression of qualified opportunities.
• Translate technical concepts and product capabilities into compelling, commercially relevant narratives for real estate stakeholders.
• Work cross-functionally with Business Development, Operations and other internal teams to deliver a consistent, high-quality client experience.
• Maintain accurate account information, renewal forecasts and commercial opportunities within Salesforce.
• Share market intelligence, client feedback and emerging opportunities to support the continued growth of WiredScore and Meter.

Benefits

• Enhanced parental leave
• Health insurance, Life insurance, and income protection insurance
• Statutory annual leave, public holidays, and office closure between Christmas and New Year
• Flexible hybrid working & 1 Work From Anywhere week per quarter
• Remote working budget to support your home office environment
• Monthly internet stipend
• Annual learning and development budget of $1000 USD

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed