Automation Success Technician - Post Deployment Specialist (Minneapolis)

Tennant Company • Minneapolis, MN

1d • $62,700 - $93,700

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based technical role responsible for successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. Acting as a robotics subject matter expert, the technician supports customer demonstrations and pilots, installation and deployment, training, post-deployment hyper-care, and ongoing usage optimization.

The technician partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are deployed correctly, used effectively, and deliver measurable customer value. The role also provides first-line technical support after deployment, helps resolve barriers to autonomous usage, shares field feedback internally, and applies expertise in cleaning applications and equipment.

Requirements

• Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
• Ability to travel at least 30%.
• Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
• Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
• Experience delivering product demonstrations, technical training, or customer support.
• Strong customer-facing communication and presentation skills.
• Demonstrated ability to systematically troubleshoot technical and operational problems in field environments.
• Ability to independently manage customer-facing technical assignments and drive activities through completion.
• Comfort learning and working with software-enabled and connected equipment.
• Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
• Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

• Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
• Experience with commercial or industrial cleaning equipment.
• Experience supporting complex customer deployments or field installations.
• Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
• Customer Success, field service, sales engineering, applications engineering, or technical training experience.
• Experience supporting enterprise or multi-site customers.

Responsibilities

• Support customer demonstrations, pilots, evaluations, and events as the dedicated field robotics expert.
• Conduct demo qualification and site assessments; identify site conditions, workflows, and applications that may affect robotic operation.
• Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development throughout customer evaluations.
• Assist with customer discovery and assessment of existing operations and incumbent solutions.
• Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
• Validate autonomous operation, follow standardized deployment processes, document results, and troubleshoot issues affecting deployment success.
• Provide hands-on training for customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
• Help customers integrate robotic equipment into existing cleaning operations and reinforce practices that support sustained autonomous usage.
• Train and support Tennant Sales, Service, and other customer-facing personnel; share field experience and deployment learnings with internal teams.
• Partner with Customer Success, Sales, and Business Development to coach and retrain customers, provide configuration assistance and technical support, and resolve barriers to consistent autonomous usage.
• Support initiatives that increase utilization and long-term robotics adoption.
• Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
• Provide first-line technical support after deployment, troubleshoot issues, restore normal robot operation, and escalate issues when needed.
• Communicate issues, corrective actions, escalation requirements, and next steps, while helping minimize disruption to customer operations.
• Maintain expertise in Tennant's robotic product portfolio and working knowledge of traditional Tennant cleaning equipment and how it complements robotic solutions.
• Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, and recommend appropriate operating practices.
• Collaborate with account managers, Business Development, Service, and Customer Success, support seamless handoffs across sales and deployment activities, and communicate field and customer feedback to internal teams.

Benefits

• Multiple medical plan options.
• 401(k) with a 100% match up to 6%.
• Paid vacation time.
• 8 paid company holidays and 3 personal holidays.
• Dental and vision coverage.
• Wellness rewards.
• Robust family support programs.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Opportunities for growth and meaningful recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level