Customer Success & Deployment Leader

Noble Machines, Inc•Sunnyvale, CA

11h•$230,000 - $300,000

About The Position

Noble Machines builds multipurpose robots to support human workers in demanding jobs across industries such as construction, mining, and energy. The Customer Success & Deployment Leader will build and lead the organization responsible for taking the company’s general-purpose robots from signed contract through dependable operation at customer sites. This high-ownership role owns customer outcomes from initial pilots through fleet scale-up, renewal, and expansion, and connects customers with Noble Machines’ engineering, autonomy, product, and service teams. The role ensures robots are prepared for heavy-industry conditions and continue to deliver value after deployment. The leader will build a team of deployment program managers, field and application engineers, and customer success managers. They will own deployments from site assessment and task scoping through validation in Sunnyvale, on-site integration, commissioning, and transition to steady-state operations. They will establish deployment-readiness standards and repeatable processes, track customer and operational outcomes, communicate field learnings to product and engineering teams, manage senior customer relationships and escalations, and coordinate with external partners. Frequent travel to customer sites, including active construction, mining, and energy jobsites, is expected. The expected base salary range for this position located in Sunnyvale, California, is $230,000–$300,000 per year. Compensation depends on qualifications and experience. The total rewards package may also include equity options, comprehensive healthcare benefits, retirement plan contributions, and performance-based incentives.

Requirements

12 or more years of experience in customer success, professional services, field engineering, or deployment leadership.
At least 5 years of experience in robotics, industrial automation, autonomous systems, or complex hardware-plus-software products.
Proven experience moving robotic or autonomous hardware from R&D into commercial production at external customer sites.
Experience building and leading distributed, field-based teams.
Working knowledge of robot autonomy, simulation and sim-to-real validation, and industrial safety standards such as ISO 10218, ISO/TS 15066, and ANSI/A3 R15.06.
Strong commercial sense, including renewals, expansion, services pricing, and deployment P&L.
Executive presence and credibility with senior customer leaders, from site superintendents to C-suite executives.
Willingness to travel frequently to customer sites, including active construction, mining, and energy jobsites.

Nice To Haves

Direct experience deploying robots or autonomous equipment in construction, mining, energy, or other heavy-industry environments.
Background in engineering or computer science; an MBA is a plus.
Familiarity with jobsite safety programs and regulatory requirements, such as OSHA and MSHA.
Experience scaling a customer-facing organization at an early-stage hardware company.

Responsibilities

Build and lead a team of deployment program managers, field and application engineers, and customer success managers, scaling the team and its leadership as the company grows.
Own deployments end to end, from site assessment and task scoping through validation in Sunnyvale, on-site integration, commissioning, and hand-off to steady-state operations.
Define safety, reliability, uptime, and performance criteria for robot deployment, including readiness for dust, vibration, temperature extremes, and other heavy-industry conditions.
Standardize deployment processes, including pilot-to-production gates, simulation and test validation, integration with customer operations and safety programs, change management, and frontline crew training.
Track and report robot uptime, task throughput, time-to-productivity, intervention rate, hazardous-exposure hours removed from workers, customer satisfaction, and net revenue retention.
Provide field data, failure modes, and customer requirements to engineering and product teams to inform the roadmap and improve field reliability.
Serve as the senior point of contact for customer operations, safety, and site leadership; lead executive business reviews and own escalations.
Coordinate with contractors, site operators, integrators, and service partners to keep deployments on schedule and on specification.