Team Leader, ERM Customer Success Americas
About The Position
Cyberint, a market leader in External Risk Management, is seeking a Customer Success Team Leader to join their team. Cyberint helps organizations accelerate the detection, response, and remediation of their external threats and was recently acquired by Check Point. The ideal candidate will be driven by the challenge of enhancing the team and cybersecurity solutions, and fostering client relationships. Check Point Software Technologies has received numerous accolades, including being named one of Time Magazine’s World’s Best Companies for 2024, appearing on Forbes' list of the World’s Best Places to Work for five consecutive years (2020-2024), and being recognized as one of the World’s Top Female-Friendly Companies. This role offers an opportunity to be part of an award-winning company culture focused on making the world a safer place.
Requirements
- Minimum of 6 years in a customer-centric role within B2B sectors
- Comprehensive understanding of the cybersecurity landscape
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
- 3-4 years of Team Leadership experience
- Bachelor's degree in Engineering or a relevant discipline
- Prior experience in account management and/or commercial roles
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
- Must be eligible to work in the United States without sponsorship from an employer now or in the future.
Nice To Haves
- Bi-lingual w/Spanish is considered a distinct advantage
Responsibilities
- Manage a team of CSM's across the Americas
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
- Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
- Champion customers' interests, influencing product direction and enhancements
- Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
- Spearhead internal process enhancements tailored to customer requirements
- Gather and channel customer feedback, reinforcing their voice within Cyberint's framework
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
