Deployment Specialist

Solink

6d • Onsite

About The Position

As a key member of our operations project management team, you will manage relationships with our customers, vendors, partners and internal teams to ensure Solink is deployed to all sites in a timely fashion. You will build trust-based relationships with customers, vendors, and subcontractors, keeping everyone aligned and informed throughout a deployment, and use the right project management tools and structure to scope, execute, and track deployments from kickoff to completion. We’re searching for a person who can think on their feet, a person who enjoys finding and fitting missing pieces together to solve a puzzle - someone who is always looking for ways to challenge the status quo. This is a customer-facing role, so we're looking for employees who have a strong command of the English language both written and verbal that deliver excellence with a smile. Passion, positivity, and curiosity with the ability to organize, manage, and run multiple projects on-the-go while thinking outside-the-box, will be key characteristics to thrive in this role.

Requirements

• Ideally have a minimum of 1-2 years experience (New grads with some experience welcome) in an operations coordinator, project, or deployment management role, ideally supporting large-scale clients and projects.
• Proven ability to take complete ownership of problems from identification through to resolution.
• Ability to use Google Suite (Sheets, Word, Gmail, Calendar), SmartSheets, and Salesforce to update your work.
• Passion for the 3 P’s: People, Product & Process
• Ability to work independently or within a team supporting a network of partners, customers and projects.
• Self starter who is willing to think outside the box and is comfortable bringing forward new ideas.
• Ability to see how to do things manually and think through automation; comfortable assessing and improving processes with a goal of increasing efficiency.
• Comfortable reporting on project metrics and performance to a wide array of stakeholders.
• Top-notch communication both written and verbal in English
• Friendly, can-do attitude and a strong desire to deliver superior customer service - customers can hear your smile through the phone, an email or over a chat!
• Capable of delivering clear and concise explanations of troubleshooting steps and solutions to customers, ensuring effective communication and resolution of technical issues.
• Proactively communicate progress and blockers to keep your team and stakeholders aligned, and know who to bring in when a deployment doesn’t fit the standard playbook.
• Take initiative to move work forward without being prompted, and follow through on commitments consistently.
• Candidates must undergo a criminal records check upon hire
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada
• Be willing to comply with Solink’s own security policies and standards.

Nice To Haves

• Ambiguity doesn’t scare you! it excites you!

Responsibilities

• Communicate with customers on the details of integrating our product into their business.
• Work with our Sales teams to ensure customers' needs are understood and met.
• Build trust-based working relationships with customers, vendors, and subcontractors, keeping them engaged and informed throughout a deployment.
• Coordinate the installation of Solink with our subcontractors and integrators across different regions globally.
• Validate/verify installations are completed as per Solink standards - notify customers when installations are completed and act as a trusted advisor for customer escalations.
• Coordinate and schedule installation workloads for the internal Deployment Support team.
• Successfully scope and plan deployments of typical size and complexity, landing them on time and within expectations.
• Maintain accurate project/deployment reporting and KPI tracking; utilize project management tracking tools and internal systems to manage deployments and provide updates to internal and external stakeholders.
• Act as the intermediary between internal and external parties of interest for each customer and/or project.
• Lead daily, weekly and monthly stand up and status update meetings.
• Contribute to quarterly business review calls with key customer groups.
• Apply Solink’s standard deployment processes reliably, and know when a situation calls for a second opinion rather than forcing it to fit.
• Be solutions-minded and collaborate with internal teams to address obstacles.
• Drive new process improvements that will assist in achieving Solink’s growth targets.
• Manage, track and approve invoices for suppliers and subcontractors.
• Ensure projects stay within budget.
• Act as a subject matter expert on Solink’s deployment processes.
• Manage and track hardware purchases, shipments and delivery to customer locations, flagging supply or shipping risks before they become urgent.

Benefits

• Fully paid health & dental (no waiting period)
• $500 health spending account
• Monthly reimbursement for fitness, wellness, or mental health programs
• Meaningful equity: Every full-time, permanent employee has a stake in our growth.
• Growth through merit
• Candid culture
• Social connection

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed