Customer Success Specialist - Boston

BizzyCar•Quincy, MA

1d•$75,000 - $90,000

About The Position

BizzyCar is seeking a Customer Success Specialist to join its Customer Success team in Boston. This hands-on, customer-facing position owns a portfolio of accounts and helps customers realize value from the platform through onboarding, training, problem-solving, and ongoing account management. The role operates in a high-volume environment and contributes directly to customer satisfaction, retention, renewals, and expansion. The specialist develops expertise in BizzyCar’s platform, processes, and use cases; guides customers through setup and continued education; reviews account health and adoption; and works with customers to align solutions to their goals. The role also serves as a channel for customer feedback, partners with Sales and internal teams, monitors support ticket resolution, and helps improve Customer Success processes as the team scales. The position offers a base salary of $75,000–$90,000 based on experience, along with benefits and opportunities for growth and professional development. BizzyCar does not provide sponsorship or financial, legal, or administrative support for U.S. employment-based immigration benefits. Employees must complete Form I-9 and provide unexpired documents establishing authorization to work in the United States.

Requirements

Bachelor’s degree or equivalent experience.
At least 2 years of experience in a customer-facing role; SaaS, technology, or high-volume experience is preferred.
Strong communication skills and ability to lead customer conversations and presentations.
Comfort working with data and using insights to guide customer discussions.
Strong organization and time-management skills.
Curiosity, adaptability, and eagerness to learn new products and processes.
Collaborative approach and interest in working cross-functionally.

Nice To Haves

Experience as a Customer Success Specialist or in a similar CSS role.
Automotive or dealership experience.

Responsibilities

Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value.
Lead customer onboarding and training, including portal setup, configuration, and ongoing education.
Manage a portfolio of customer accounts in a high-volume Customer Success Specialist environment.
Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks.
Support renewals, upsells, and expansions by aligning BizzyCar solutions with customer goals.
Capture customer feedback and partner with internal teams to drive improvements.
Collaborate with Sales to ensure a smooth handoff and continued customer alignment.
Monitor customer support tickets and follow up to ensure timely resolution and satisfaction.
Help refine and improve Customer Success processes as the team scales.