Automation Success Technician - Boston (Northeast)

Tennant Company•Boston, MA

15h•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing, field-based robotics subject matter expert responsible for successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. The role supports pre-sale demonstrations and pilots, installation and deployment, customer and internal training, post-deployment hyper-care, and ongoing usage optimization. The technician partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure solutions are properly deployed, used effectively, and positioned to deliver measurable customer value. The role also develops expertise across Tennant’s robotic products and traditional cleaning equipment, applying knowledge of cleaning applications, chemicals, pads, brushes, floor types, and cleaning processes to customer environments. It involves significant travel and use of AI-enabled productivity tools, including Microsoft Copilot.

Requirements

Bachelor’s degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Qualify demonstrations and assess sites; configure and operate robotic equipment and identify conditions, workflows, and applications that may affect performance.
Support Sales and Business Development through customer evaluations, discovery, and assessment of existing operations and incumbent solutions.
Install and configure robotic products at customer sites, including initial setup, programming, and route mapping.
Validate autonomous operation, follow deployment processes, document results, and troubleshoot issues affecting deployment success.
Provide hands-on training to customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce practices that support sustained autonomous usage.
Train and support Tennant Sales, Service, and other customer-facing personnel; share product knowledge and field learnings with internal teams.
Partner with Customer Success, Sales, and Business Development to identify and address barriers to consistent autonomous usage through coaching, retraining, configuration assistance, and technical support.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support following deployment, troubleshoot issues, restore normal operation, determine when escalation is needed, and communicate issues, corrective actions, and next steps.
Maintain expertise in Tennant robotic products and working knowledge of traditional cleaning equipment and its relationship to robotic solutions.
Apply cleaning-application knowledge to recommend operating practices suited to customer applications and environments.
Collaborate with account managers, Business Development, Service, and Customer Success; support handoffs across sales, demonstration, deployment, and post-deployment activities.
Capture and communicate relevant customer and field feedback to internal teams.