Automation Success Technician

Tennant Company•Detroit, MI

9h•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing technical role responsible for successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. As a field-based robotics subject matter expert, the technician supports pre-sale demonstrations and pilots, installation and deployment, customer training, post-deployment hyper-care, and ongoing usage optimization. The role partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and delivering measurable customer value. The technician conducts customer demonstrations, pilots, evaluations, and site assessments; installs and configures robotic products; maps routes and validates autonomous operation; and trains customer users and Tennant personnel. The role also provides first-line post-deployment support, troubleshoots issues, helps overcome barriers to adoption, and recommends operating practices based on customer applications and environments. Strong knowledge of Tennant’s robotic portfolio and working knowledge of traditional cleaning equipment and cleaning processes are required. The position is based in Detroit, Michigan, and requires at least 60% travel.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
Minimum 3 years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Demonstrated ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as a field robotics expert for customer demonstrations, pilots, evaluations, and events.
Qualify demonstrations and assess customer sites, workflows, applications, and operating conditions.
Configure and operate robotic equipment during demonstrations and pilots, and support Sales and Business Development during customer evaluations.
Assist with customer discovery and assessment of existing operations and incumbent solutions.
Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
Validate autonomous operation, follow standardized deployment processes, and document deployment results.
Identify and troubleshoot technical, operational, application, and environmental issues affecting deployment success.
Provide hands-on training to customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce best practices for sustained autonomous use.
Train and support Tennant Sales, Service, and other customer-facing personnel on robotic product capabilities, operation, basic troubleshooting, and applications.
Share field experience and deployment learnings with appropriate internal teams.
Partner with Customer Success, Sales, and Business Development to assist customers who need additional support.
Identify and resolve barriers to consistent autonomous usage through coaching, retraining, configuration assistance, and technical support.
Support initiatives to increase utilization and long-term robotics adoption.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve the speed, quality, and consistency of work.
Provide first-line technical support immediately following deployment, troubleshoot issues, restore normal operation, and determine when escalation is needed.
Communicate issues, corrective actions, escalation requirements, and next steps, while minimizing disruption to customer operations.
Maintain expertise across Tennant's robotic product portfolio and working knowledge of traditional Tennant cleaning equipment.
Apply knowledge of cleaning applications, including chemicals, pads, brushes, floor types, and cleaning processes, to recommend appropriate operating practices.
Collaborate with Commercial and Industrial Account Managers, Strategic Account Managers, Business Development, Service, and Customer Success.
Support handoffs between sales, demonstrations, deployment, and post-deployment activities.
Capture and communicate relevant field and customer feedback to internal teams.