Automation Success Technician - Dallas

Tennant Company•Dallas, TX

6h•Onsite

About The Position

The Robotics Automation Success Technician is a hands-on, customer-facing technical role responsible for successful deployment, adoption, and utilization of Tennant robotic solutions throughout the customer journey. As a field-based robotics subject matter expert, the technician supports pre-sale demonstrations and pilots, installation and deployment, customer training, post-deployment hyper-care, and ongoing usage optimization. The role partners with customers and Tennant Sales, Service, Business Development, and Customer Success teams to ensure robotic solutions are properly deployed, effectively used, and positioned to deliver customer value. The technician supports demonstrations, evaluations, and events; assesses sites and workflows; configures and operates robots; installs and configures equipment at customer locations; maps routes and validates autonomous operation; and documents deployment results. The role also delivers hands-on customer and internal training, helps resolve barriers to consistent autonomous use, provides first-line post-deployment support, and escalates issues when needed. The position requires at least 60% travel and at least three years of relevant technical or field experience. A bachelor's degree in a related field or an equivalent combination of education, training, certifications, and hands-on field experience is required. The posted annual pay range is $62,700–$93,700, with a comprehensive benefits package.

Requirements

Bachelor's degree in Engineering, Robotics, Automation, Business, Business Administration, or a related technical field, or an equivalent combination of relevant education, technical training, certifications, and hands-on field experience.
Ability to travel at least 60%.
Minimum three years of technical or field experience with robotics, automation, industrial equipment, commercial equipment, field service, or related technology.
Practical experience installing, configuring, operating, troubleshooting, or supporting technical equipment.
Experience delivering product demonstrations, technical training, or customer support.
Strong customer-facing communication and presentation skills.
Demonstrated ability to systematically troubleshoot technical and operational problems in field environments.
Ability to independently manage customer-facing technical assignments and drive activities through completion.
Comfort learning and working with software-enabled and connected equipment.
Experience using AI-enabled productivity tools, such as Microsoft Copilot, to draft, summarize, analyze information, or streamline workflows.
Ability to collaborate effectively across technical, commercial, service, and customer-facing teams.

Nice To Haves

Experience with autonomous mobile robots, cleaning robots, industrial automation, material-handling automation, or similar autonomous systems.
Experience with commercial or industrial cleaning equipment.
Experience supporting complex customer deployments or field installations.
Familiarity with robotic navigation, route mapping, connectivity, software configuration, and deployment troubleshooting.
Customer Success, field service, sales engineering, applications engineering, or technical training experience.
Experience supporting enterprise or multi-site customers.

Responsibilities

Serve as the field robotics expert for customer demonstrations, pilots, evaluations, and events.
Qualify demonstrations and assess sites, workflows, applications, and existing operations to support customer evaluations and the sales process.
Configure and operate robotic equipment during demonstrations and pilots.
Install and configure robotic products at customer locations, including initial setup, programming, and route mapping.
Validate autonomous operation, follow standardized deployment processes, and document deployment results.
Identify and troubleshoot technical, operational, application, and environmental issues that may affect deployment success.
Provide hands-on training for customer operators, supervisors, and other users on robot operation, routine maintenance, autonomous operation, and basic troubleshooting.
Help customers integrate robotic equipment into existing cleaning operations and reinforce best practices for sustained autonomous usage.
Train and support Tennant Sales, Service, and other customer-facing personnel on robotic capabilities, operation, basic troubleshooting, and applications.
Share field experience and deployment learnings with internal teams.
Partner with Customer Success, Sales, and Business Development to assist customers and address barriers to consistent autonomous usage.
Provide customer coaching, retraining, configuration assistance, and technical support to increase utilization and long-term adoption.
Use AI-enabled productivity tools, including Microsoft Copilot, to improve work speed, quality, and consistency.
Provide first-line technical support immediately after deployment, troubleshoot problems, restore normal operation, and determine when escalation is needed.
Communicate issues, corrective actions, escalation requirements, and next steps clearly to minimize disruption to customer operations.
Maintain expertise in Tennant robotic products and working knowledge of traditional cleaning equipment and how robotic solutions complement conventional processes.
Apply knowledge of cleaning chemicals, pads, brushes, floor types, and processes to recommend operating practices appropriate to customer applications and environments.
Collaborate with account managers, Business Development, Service, and Customer Success, supporting seamless handoffs among sales, demonstration, deployment, and post-deployment activities.
Capture and communicate relevant field and customer feedback to appropriate internal teams.