Automation Service Engineer/ Technician Ann Arbor/Detroit

Becton Dickinson Medical Devices • Sparks, NV

17d

About The Position

Waters is hiring an Automation Service Engineer/Technician to support customers in the Ann Arbor/Detroit area. The role services laboratory systems in regulated, high-volume testing environments, including KiestrA, microbiology, molecular, and LC/MS systems. The position involves installing, maintaining, upgrading, and repairing instruments using electronic and computer skills to ensure they meet specifications. The role also supports customer service revenue through billable offerings such as preventive maintenance and equipment moves, and requires coordination with customers and service and support teams.

The engineer communicates work performed and follow-up plans, coordinates system upgrades, and documents customer complaints for resolution and investigation. The role maintains spare-parts inventory, a company-issued vehicle, and assigned equipment, and requires professional conduct, vendor credentialing, and a Real ID. Travel may reach 50% outside the home area, including scheduled and unscheduled visits, overnight stays, and occasional national travel. The position also participates in a weekend and holiday on-call rotation approximately every six weeks, with local phone availability and possible national travel.

Requirements

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical, or another related discipline.
• Understanding of electronics, electro-mechanical devices (mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture, design, and setup.
• Intermediate understanding of computer software operating systems.
• Ability to communicate with customer IT personnel and laboratory leadership to schedule and complete routine software upgrades and maintenance.
• Excellent verbal and written communication skills and outstanding customer service and interpersonal skills.
• Must possess and maintain a valid state-issued Real ID driver’s license, have at least three years of driving history, and meet BD’s auto safety standards.
• Must have a Real ID.
• Ability to lift 30–40 lb objects from floor to chest level; repeatedly use manual sockets, crescent wrenches, and screwdrivers over an 8–10-hour day; sit, kneel, squat, bend, and stand repeatedly during an 8–10-hour period; push and pull objects weighing up to 70 lb; perform fine motor tasks while reaching; carry a 30 lb pack for up to one hour; drive for up to six hours, including in adverse weather; and climb portable ladders and step stools.
• May be required to wear a respirator while servicing equipment and must be able to pass a fit test and annual spirometry.

Nice To Haves

• Expertise in robotics.
• Experience with liquid chromatography (LC) and mass spectrometry (MS) instrumentation.
• Knowledge of laboratory information systems (LIS) and database management.
• A+, Microsoft, or Cisco accreditation is advantageous.
• Understanding of basic computer security concepts and standard processes.

Responsibilities

• Respond promptly to customer needs and install, maintain, upgrade, and repair instruments to ensure they meet specifications.
• Service laboratory systems including KiestrA, microbiology, molecular, and LC/MS systems.
• Collaborate across service and support teams to drive field service revenue through billable services such as preventive maintenance and equipment moves.
• Manage customer expectations by communicating work performed and providing follow-up plans when needed.
• Proactively schedule and complete system upgrades with customers.
• Report and document customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare-parts inventory, the company-issued vehicle, and assigned equipment in good condition and in accordance with policy.
• Use the company credit card with good judgment and adhere to established expense guidelines.
• Travel up to 50% outside the home geographic area based on business needs, including scheduled and unscheduled visits, overnight stays, and occasional national travel.
• Participate in a weekend and holiday on-call rotation approximately every six weeks, providing local phone availability and potential national travel for instrument support.
• Maintain a professional appearance.
• Complete vendor credentialing requirements and maintain credentials needed to access customer facilities.

Benefits

• Medical, dental, and vision insurance; health savings and flexible spending accounts; life and disability insurance; wellness resources; mental health support; and disease management programs.
• 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.
• Paid time off and company holidays.
• Educational assistance.
• Parental leave and adoption assistance.
• Backup care and caregiving support.
• Employee assistance programs and commuter benefits.
• Pet insurance, legal services, and associate discount programs.
• Bereavement, military, personal, family and medical, and jury duty leave.

What This Job Offers

• Job Type: Full-time