Automation Pharmacy Technician 4 - Chicago, IL

Omnicell•Chicago, IL

5d•Onsite

About The Position

The Automation Pharmacy Technician 4 supports Omnicell’s XR2 system at a customer site, helping automate medication inventory management so pharmacy staff can focus on patient care. The role involves operating and maintaining pharmacy automation, managing medication inventory, troubleshooting equipment, maintaining documentation, and communicating proactively with the customer and Omnicell teams. The technician also supports customer satisfaction, provides training, and serves as a resource for other Omnicell team members. The position is based at 2160 S. 1st Street, Maywood, Illinois, and requires working on site in a pharmacy environment. The stated schedule is first shift, Monday through Friday, 7:00 a.m. to 3:30 p.m.; shifts may change, and work hours may fall outside normal business hours based on business or project needs. Out-of-state travel for training is required.

Requirements

High school diploma or GED.
Active license or registration from the Illinois State Board of Pharmacy.
Active national Certified Pharmacy Technician (CPhT) certification; PTCB or ExCPT certifications are accepted.
Working knowledge of pharmacy automation.
Good organizational skills in a fast-paced environment.
Strong customer service, communication, and problem-solving skills.
Ability to work with mechanical equipment.
Working knowledge of computer hardware, Microsoft Windows, Excel, and PowerPoint.
Ability to work independently as a self-starter and follow a detailed plan.
Interpersonal communication skills to work effectively with customers and employees at various levels.
Ability to commute to and work at the customer site at 2160 S. 1st Street, Maywood, IL 60153.
Ability to work first shift, Monday through Friday, 7:00 a.m. to 3:30 p.m., with shifts subject to change.
Ability to travel out of state for training.
Ability to stand for several hours at a time and lift up to 35 pounds.
Ability to work 8-to-10-hour shifts and, when business or project needs require, outside normal business hours.
Ability to work in a pharmacy environment with potential exposure to hazardous drugs.

Nice To Haves

Completion of an accredited Pharmacy Technician Training Program.
Two years of previous experience in hospital pharmacy automation.
Basic troubleshooting skills with automation devices.

Responsibilities

Operate Omnicell automation at customer sites according to Omnicell standard operating procedures and best practices.
Perform return and restocking duties to optimize customer use of automation.
Monitor and maintain formulary inventory levels to ensure medication availability for daily dispensing.
Perform prescribed maintenance of automation products and report unresolved issues to the Technical Assistance Center.
Clean equipment daily and periodically according to recommended practices.
Inspect the robot cell daily for issues, wear, and functionality.
Monitor system trends, report concerns, and resolve common system issues.
Perform basic troubleshooting and maintenance of automation equipment and report unresolved equipment issues to the appropriate helpdesk.
Communicate proactively with the pharmacy operations manager and customer to identify and resolve problems.
Act as a liaison between Omnicell and the customer to address concerns and provide quality, professional, responsive support.
Conduct training and ensure required documentation is completed and Pharmacy Services procedures and policies are followed.
Manage work-related expenses, complete expense reports, and follow corporate card and travel policies.
Comply with reasonable procedures, policies, and guidelines established by the customer facility.
Maintain national certification and all state-required credentialing.
Serve as a resource or subject-matter expert for Omnicell team members by providing training or assistance on site or remotely.