Automation Field Service Technician - Remote

Concentric LLC•Chicago, IL

7d•Onsite

About The Position

Concentric, LLC is seeking a Field Automation Technician to maintain, troubleshoot, repair, and optimize automated systems and industrial equipment to support safe, reliable, and efficient operations. The technician performs preventive and corrective maintenance on material handling, automation, and building support equipment, including electric forklifts, conveyors, robotic systems, case sealers and erectors, dock equipment, scissor lifts, tuggers, floor scrubbers, and racking systems. The position works with operations and engineering teams to minimize downtime, improve equipment performance, and support continuous improvement while following safety, quality, and maintenance standards. The position reports to a Service Manager or designee and has no direct reports. Work is performed primarily at customer facilities, with travel up to 5% and some overnight travel potentially required. The technician must be willing to be on call and provide shift coverage. The employee supplies their own hand tools; specialty tools are provided.

Requirements

High school diploma or GED.
Pass a background check and drug screen.
At least 3 years of automation experience as an Automation Technician, Forklift Technician, and/or experience with automation bots or technology.
Strong electrical troubleshooting skills with 480V, 240V, 24V, and 48V systems.
Experience with 480V systems, VFDs, relays, motor controls, electric motors, HMIs, contactors, timers, proximity sensors or switches, electro-mechanical systems, and industrial batteries.
Ability to read electrical schematics, wiring diagrams, hydraulic diagrams, and pneumatic prints.
Ability to organize work and work independently with limited supervision.
Ability to work with individuals from diverse backgrounds and needs, including across remote offices.
Strong technology and mechanical troubleshooting skills, plus basic plumbing and repair skills.
Ability to diagnose electrical components using wiring diagrams and schematics, and use laptop software to identify automation equipment issues.
Provide personal hand tools and be willing to purchase tools needed for the role; specialty tools are provided.
Self-motivated, organized, and able to communicate well, build relationships, work as part of a team, and meet tight deadlines.
Willingness to be on call.
Travel up to 5% of the time; some overnight travel may be required.

Nice To Haves

Allen Bradley PLC experience.
Experience with gear boxes, chains, sprockets, material handling equipment, electric forklifts, hydraulic systems, docks and doors, and arc, MIG, or TIG welding.
Experience with electric forklifts; Crown experience preferred.

Responsibilities

Maintain, troubleshoot, repair, and optimize automated systems and industrial equipment.
Complete preventive maintenance, repairs, and equipment audits according to the schedule in the service platform.
Complete work orders and service records accurately and on time.
Serve as a point of contact for customers and facilitate work and repair requests.
Provide shift coverage and coordinate warranty requests.
Coordinate outside vendor and out-of-scope work, including purchase orders and billing.
Order parts and manage inventory using 5S practices.
Attend and complete monthly safety training, and follow customer and company safety requirements.
Maintain clean, organized, and hazard-free work areas.
Troubleshoot equipment failures, perform root cause analysis, and research potential warranty coverage.
Complete repairs promptly and follow manufacturer repair guidelines.
Perform other duties assigned by the supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with an employer premium contribution, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution for eligible high-deductible health plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
401(k) plan with 100% match on the first 4% of employee contributions.
Eight paid holidays.
128 hours of annual paid time off for full-time employees.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring.
Advancement opportunities.