Field Service Automation Specialist

Puffer-Sweiven • San Antonio, TX

8h

About The Position

Puffer-Sweiven is hiring a Field Service Automation Specialist to perform valve and instrument field service work and support customer automation and controls needs. The role includes valve refurbishing, maintenance, testing, diagnostics, troubleshooting, repair scoping, and occasional commissioning and startup support. The specialist also works with sales teams and customers in a consultative capacity, helps define technical scope, develops customer-facing job completion reports, builds knowledge of Puffer and Emerson products and solutions, and identifies opportunities to develop new services.

Requirements

• Associate degree in instrumentation or process technology, or equivalent work experience.
• At least 5 years of field service experience with a process industry background, or a combination of education and experience.
• Demonstrated working knowledge of control valves, isolation valves, regulators, and other field instruments.
• Good PC proficiency, including MS Office products, Windows operating systems, and networking.
• Excellent communication, interpersonal, and presentation skills.
• Excellent organizational and problem-solving skills.
• Self-confidence, professionalism, good judgment, initiative, innovation, and independent thinking.
• Ability to develop and implement strategic and tactical plans in a multidimensional environment.
• Ability to lead, motivate, and manage for results.
• Strong business acumen.

Responsibilities

• Perform valve refurbishing activities, including preventative and corrective maintenance, actuator regreasing, electrical equipment removal and installation, and valve position limit switch setup on pressure relief and control valves.
• Maintain knowledge of industry trends, technology advancements, competitors, significant business events, and customers’ businesses.
• Conduct onsite walk-downs to scope repair requirements and recommend repair options.
• Perform in-line valve testing, diagnostics, and troubleshooting of valves and instruments.
• Work with sales and customers in a consultative capacity to assess automation and controls needs and recommend a course of action using company products and services.
• Support sales teams by matching company capabilities with customer needs, defining technical scope, and providing technical sales expertise.
• Use ValveTrac, IRIS, and related tools to develop customer-facing job completion reports.
• Support occasional onsite commissioning and startup requests.
• Develop extensive knowledge of Puffer and Emerson products and solutions.
• Identify opportunities to develop new services.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree