Field Service Technician (Remote+Travel)

Alfa Laval Spiral•Elizabethtown, NC

3d•Remote

About The Position

Alfa Laval is seeking a customer-facing Field Service Technician focused on controls and automation. The role supports service projects through equipment installation, troubleshooting, repair, testing, and maintenance. The technician works with HVAC, electrical, automated systems, and control panels to minimize equipment downtime and provide a positive customer experience. This is a fully remote position, with a preference for candidates based in the Eastern United States, and requires extensive domestic and occasional international travel to customer locations. The technician also provides customer training and technical advice, documents service activities, and communicates with customers, colleagues, and management. Candidates should be comfortable working independently after training and performing hands-on work in varied environments, including confined spaces and elevated areas. Visa sponsorship is not available. Alfa Laval offers an inclusive workplace and benefits-eligible associates receive healthcare, dental and vision plans, a wellness program, 401(k), paid holidays, paid time off, and other benefits. The typical hourly rate is $29.00–$36.00.

Requirements

High school diploma; an associate's degree in a related field is preferred.
At least 3 years of field service experience in the mechanical, electrical, or automation industry, such as pump systems, air handling equipment, valves, or heat exchangers.
Ability to read and interpret electrical and mechanical engineering drawings, manuals, and P&ID/PFD drawings.
Highly motivated and self-driven.
Ability to work independently with little or no guidance after fully trained.
Willingness and ability to travel 75%–85% across the United States and occasionally internationally.
Ability to lift and move 50 or more pounds.
Ability to climb ladders and enter confined spaces, such as air plenums or equipment rooms.
Ability to frequently stoop, kneel, and bend, and to stand and walk for prolonged periods.

Nice To Haves

HVAC systems certification.
Working knowledge of Allen Bradley PLC and HMI software (Rockwell).
Working knowledge of VFD setup and troubleshooting.
Associate's degree in a related field.

Responsibilities

Install, test, and maintain electrical control systems, including PLCs, sensors, actuators, and related equipment.
Provide on-site troubleshooting and repair services, diagnosing complex technical issues.
Interpret electrical schematics, blueprints, and other technical diagrams.
Inspect equipment and systems to verify compliance with electrical safety standards and regulations.
Perform preventive maintenance on mechanical components, including pumps and valves, and on electrical control systems.
Train customers and provide technical advice on equipment operation and maintenance best practices.
Document service activities by completing forms, reports, logs, and records in a timely manner.
Provide a high degree of customer service and adhere to service management principles.
Communicate effectively with customers, colleagues, and management.
Travel extensively to customer sites across the United States and occasionally internationally.