Field Service Technician (Remote+Travel)

Alfa Laval•Elizabethtown, NC

5d•$29 - $36•Remote

About The Position

Alfa Laval is seeking a customer-facing Field Service Technician focused on controls and automation. The technician works on service projects involving installation, troubleshooting, repair, testing, and maintenance of the company’s equipment and electrical control systems. The role calls for strong knowledge of HVAC, electrical and automated systems, and control panels, along with technical and interpersonal skills to reduce equipment downtime and ensure a positive customer experience. This is a fully remote position, with preference for a home location in the Eastern region of the United States. The position requires heavy travel, approximately 75%–85%, to customer sites across the United States and occasionally internationally. Visa sponsorship is not available. Alfa Laval is currently prioritizing candidates residing in the United States or with an established presence in the area.

Requirements

At least 3 years of field service experience in the mechanical, electrical, or automation industry, such as pump systems, air handling equipment, valves, or heat exchangers.
Ability to read and interpret engineering drawings (electrical and mechanical), manuals, and P&ID/PFD drawings.
High school diploma or an associate degree in a related field; an associate degree is preferred.
Highly motivated and self-driven.
Ability to work independently with little or no guidance after fully trained.
Willingness and ability to travel 75%–85% across the United States and sometimes internationally.
Ability to lift and move up to 50 or more pounds.
Ability to climb ladders and enter confined spaces, such as air plenums or equipment rooms.
Ability to frequently stoop, kneel, and bend, and to stand and walk for prolonged periods.

Nice To Haves

HVAC systems certification.
Working knowledge of Allen Bradley PLC and HMI software (Rockwell).
Working knowledge of VFD setup and troubleshooting.

Responsibilities

Install, test, and maintain electrical control systems, including PLCs, sensors, actuators, and related equipment.
Troubleshoot and repair customer equipment onsite, diagnosing complex technical issues.
Interpret electrical schematics, blueprints, and other technical diagrams.
Inspect equipment and systems to confirm compliance with electrical safety standards and regulations.
Perform preventative maintenance on mechanical components, including pumps and valves, and on electrical control systems.
Train customers and provide technical advice on equipment operation and maintenance best practices.
Complete service forms, reports, logs, and records in a timely manner.
Maintain a high degree of customer service for support queries and follow service management principles.
Communicate effectively with customers, colleagues, and management.
Travel extensively to customer sites across the United States and occasionally internationally.