Auto Service Advisor

Fleet Farm Careers • Rapid City, SD

5d

About The Position

The Auto Service Advisor works with customers to determine their vehicle needs and requested services, verify warranty coverage, develop estimates, create repair orders, and provide an excellent customer service experience. The role also promotes automotive products and services and ensures completed work meets customer needs and quality standards.

Requirements

• High school diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Ability to lift up to 50 lbs.
• Must be 16 years of age and have a valid driver’s license.
• Previous experience in a customer-focused role.
• Demonstrated ability to learn basic mechanical tasks.

Nice To Haves

• Previous experience in an auto service or mechanical setting.

Responsibilities

• Answer phones promptly and courteously and make overhead PA announcements about service specials and offers.
• Schedule service appointments for customers.
• Establish working knowledge of Fleet Farm’s tires, parts, and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies, and labor and calculating customer payment.
• Occasionally perform basic maintenance, such as changing oil, checking fluids, and installing batteries.
• Assist customers with questions and handle customer issues.
• Provide superior customer service.
• Assist with preparations for events and promotions.
• Promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives.
• Ensure services are completed with a high degree of quality and meet customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED