Auto Property Damage Unit Manager

Travelers • Atlanta, GA

3d • $106,600 - $175,900

About The Position

Under general direction and as a member of the local management team, the Auto Property Damage Unit Manager is responsible for product quality and performance for a specific team of Inside Auto claim professionals. The role provides guidance and direction to direct reports through ongoing management involvement and frequent claim file reviews, and may represent the Home Office Auto product in the field as requested. The manager reinforces the Auto Vision, Strategies, and Objectives and is responsible for selecting, leading, mentoring, performance-managing, and developing staff.

The position focuses on attracting, retaining, and developing talent; delivering consistent, high-quality claim service; using data and technology to improve business results; achieving effective claim resolutions and cost management; and partnering with colleagues, customers, agents, regulatory agencies, and other stakeholders. Insurance licenses may be required to perform essential job functions and generally must be obtained within three months of starting, with continuing education as required.

Requirements

• High school diploma or GED.
• At least 3 years of claim work experience in at least one line of business.

Nice To Haves

• Bachelor's degree.
• Claim management experience.

Responsibilities

• Recruit talent and work with management to establish and implement strategic staffing plans.
• Orient and onboard staff; manage performance; address development and training needs; provide frequent feedback; and contribute to training, succession planning, and retention strategies.
• Use reward programs to recognize top performers and significant achievements.
• Apply claim-handling techniques that protect the brand, provide consistent service quality, and streamline processes for customers.
• Develop and execute a strategic file management plan to achieve appropriate claim resolutions and business results.
• Provide face-to-face and written guidance to improve effectiveness, engagement, accuracy, and efficiency.
• Review new notices and assign claims to staff with appropriate skill sets.
• Conduct quality file reviews in accordance with office and best-practice guidelines, and complete follow-up and additional reviews as needed.
• Implement initiatives to improve file quality and customer service and manage costs.
• Use data, management information, and technology to identify opportunities that support business strategies and improve results.
• Focus on resolution and process improvement while meeting obligations and maximizing cost effectiveness; help the business understand drivers, trends, and product stress points.
• Manage expenses, productivity, resource allocation, inventory, and loss adjustment expense to achieve business results.
• Develop and maintain relationships with colleagues, business partners, customers, agents, regulatory agencies, and others.
• Participate in business meetings and agency visits as required.
• Obtain and maintain required insurance licenses and continuing education, as applicable.
• Perform other duties as assigned.

Benefits

• Health insurance for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: annual 401(k) contributions from Travelers when employees make payments toward student loan debt.
• Pension plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED