Auto Property Damage Unit Manager

Travelers • Atlanta, GA

4d • $106,600 - $175,900

About The Position

Under general direction and as a member of the local management team, the Auto Property Damage Unit Manager is responsible for product quality and performance for a specific team of Inside Auto claim professionals. The manager guides and directs direct reports through ongoing management involvement and frequent claim file review, and may serve as a field representative for the Home Office Auto product. The role reinforces Auto Vision, Strategies, and Objectives and selects, leads, mentors, performance-manages, and develops staff.

The position focuses on recruiting, retaining, and developing staff; providing effective claim services; using data, management information, and technology to improve business results; achieving effective claim resolutions and cost management; and building relationships with colleagues, business partners, customers, agents, and regulatory agencies. Insurance license acquisition and maintenance may be required to comply with state and Travelers requirements. Generally, required licenses must be obtained within three months of starting, along with ongoing continuing education as mandated. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 3 years of claim work experience in at least one line of business.

Nice To Haves

• Bachelor's degree.
• Claim management experience.

Responsibilities

• Recruit talent proactively and work with management to establish and implement strategic staffing plans.
• Provide effective orientation and onboarding.
• Manage staff performance, address development and training needs, and provide frequent performance feedback.
• Work with management on training, performance development, and succession planning.
• Plan for staff retention and proactively manage turnover.
• Use the reward system to recognize top performers and significant achievements.
• Apply claim-handling techniques that protect the brand and provide consistent service quality and streamlined processes.
• Develop and execute strategic file-management plans to achieve optimal claim resolution and business results.
• Provide face-to-face and written guidance to support effectiveness, engagement, accuracy, and efficiency.
• Review new notices and assign claims to staff with appropriate skill sets.
• Conduct quality claim-file reviews according to office and best-practice guidelines, including follow-up and additional reviews as needed.
• Implement strategies and initiatives to improve file quality and customer service and manage costs.
• Use data, management information, and technology to identify opportunities to support business strategies and improve results.
• Focus on claim resolution and process improvement while fulfilling obligations and maximizing cost effectiveness.
• Help the business understand drivers, trends, and product stress points and help partners attract and retain business.
• Operate within the agreed expense budget through productivity, appropriate resource allocation, inventory management, and loss-adjustment expense management.
• Develop and maintain relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals.
• Participate in business meetings and agency visits as required.
• Obtain and maintain insurance licenses and continuing education when required.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee's 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED