Auto Parts Counter Sales (FT) Monticello, AR

Replacement Parts•Monticello, AR

About The Position

The Counter Sales Level 1 provides courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations by promoting sales programs and participating in customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The position includes assisting customers in identifying parts, learning to research product availability and pricing using computer systems and catalogs, handling transactions, processing inventory, and pulling and tagging orders for delivery. The employee also helps maintain store cleanliness and inventory and may assist with inventory at other locations. This is a safety-sensitive position involving heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customer or employee groups.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the job's physical demands, including regularly standing, walking, using hands, reaching, talking or hearing, and lifting or moving items up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Willingness to comply with post-offer, pre-employment drug testing.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Provide friendly, courteous over-the-counter sales and take orders in person and by phone.
Promote sales programs and support customer- and team-oriented activities.
Provide exceptional customer service, including helping customers determine the parts they need and seeking assistance or partnering with experienced coworkers when necessary.
Learn to research parts availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Locate and pull parts for orders, tag orders for delivery, and process incoming inventory and stock.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, credits, and related paperwork; partner with the manager until authorized to process paperwork independently.
Attend or complete assigned training, including online programs and knowledge tests, to learn company processes and product lines.
Work home-store inventory and assist with inventory at other locations when assigned.
Safely drive a vehicle in varying weather and traffic conditions.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Follow legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance; demonstrate courteous and respectful conduct toward customers and coworkers.
Attend work as scheduled and cooperate with coworkers as a team member.
Perform other tasks as assigned.