Auto Parts Counter Sales (FT) Monticello, AR

Bumper to Bumper Auto Parts•Monticello, AR

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The role supports store operations through sales programs and customer- and team-oriented activities. Sales may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position provides customer service by helping determine parts needs, researching availability and pricing, locating and preparing orders, processing transactions, and assisting with inventory and store upkeep. The employee learns company systems, products, and processes, completes assigned training, and partners with more experienced staff or a manager when needed. The job has no supervisory responsibilities and is safety-sensitive due to the use of heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and resolve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Ability to meet the physical demands of the job, including standing, walking, handling items, reaching, communicating, and lifting or moving items up to 50 pounds occasionally.
Ability to safely drive in different weather and traffic conditions.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, unless management authorizes time off.
Treat customers and coworkers courteously and respectfully, and cooperate as a team member.
Learn and use company store systems, processes, and product knowledge through assigned training.
Comply with legal, regulatory, company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Provide customer service, including helping customers determine parts needed and consulting experienced employees when necessary.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; tag orders for delivery; receive, check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, customer credits, and required paperwork; work with a manager until qualified to process paperwork independently.
Process incoming inventory and put away stock.
Safely drive a vehicle in varied weather and traffic conditions.
Participate in home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain indoor and outdoor building areas, including picking up trash, sweeping, and mopping.
Perform other assigned tasks.
Complete assigned online training programs, including knowledge tests where applicable.