Auto Parts Counter Sales (FT) Monticello, AR

Bumper to Bumper•Monticello, AR

21h

About The Position

The Counter Sales Level 1 role provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone. The employee supports store operations through sales-program promotion and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The role includes learning store systems and product lines, helping customers identify parts, researching availability and pricing, processing transactions and returns, and handling inventory and order preparation. Employees are expected to work reliably, follow safety and company policies, maintain a professional appearance, cooperate with coworkers, complete assigned training, and perform other duties as assigned. The position has no supervisory responsibilities. The employee must be able to safely drive in varying weather and traffic conditions and may assist with inventories at the home store or another location. This is a safety-sensitive position due to the use of heavy equipment and hazardous material. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense understanding and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the position's physical demands, including standing, walking, handling objects, reaching, talking, hearing, occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Ability to regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Ability to perform the essential functions, with reasonable accommodations where applicable.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly, and cooperate with coworkers as a team member.
Learn and follow RPI store systems, processes, legal and regulatory requirements, and company safety guidelines and policies.
Maintain a neat, clean, and professional appearance.
Attend or complete assigned training to develop knowledge of company product lines, including online training and knowledge tests.
Provide exceptional customer service, assist customers in determining needed parts, and seek help from more experienced employees when needed.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs.
Locate and pull parts for orders; check in, stock, straighten, dust, and rearrange inventory as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, learn the process for issuing proper credit, and complete required paperwork with manager support until authorized to do so independently.
Process incoming inventory, pull parts to complete customer orders, and tag orders for delivery.
Safely drive a vehicle in different weather and traffic conditions.
Assist with inventory at the home store or other locations when assigned.
Clean and maintain interior and exterior building areas, including picking up trash, sweeping, and mopping.
Perform other assigned tasks.