Auto Glass Installation Technician Trainee

Safelite•Harvey, LA

18d

About The Position

A Technician Trainee receives hands-on and classroom instruction to become a proficient auto glass technician. After completing the training program, the trainee earns Safelite SafeTech certification and gains fundamental skills for performing glass repairs, replacements, and recalibrations without supervision. The role calls for a can-do attitude, caring heart, and service mindset, with a focus on completing work promptly and to high quality standards while providing excellent customer service. The trainee learns to install and repair auto glass, recalibrate automotive safety systems, troubleshoot and perform diagnostic testing, and provide additional services and products. The role also involves safely operating company and customer vehicles, tools, and chemicals. The schedule is Monday through Saturday, with Sunday and one additional weekday off; start and end times may vary to accommodate customer needs. Starting pay is $20.25 per hour, increasing to $24.00 per hour after training and certification. Additional income may be earned when customers select value-added products and services. Career advancement may be available, including promotion to Senior Technician or Master Technician, based on performance metrics for efficiency, quality, and customer satisfaction. The employer offers paid training and tools and resources for the role. The benefits package is described as valued at more than $10,000 and includes a 401(k) plan with company matching, medical plans, paid time off, holidays, volunteer days, a program to buy additional PTO or sell unused time up to 16 hours, and annual tuition reimbursement up to $5,250. The employer notes that the duties listed are not exhaustive and may change as organizational needs evolve. Reasonable accommodations will be made as required by applicable laws.

Requirements

Must be at least 18 years old.
Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Ability to stand for extended periods and work in tight spaces, bend, and twist the body.
Ability to safely and effectively use a variety of hand tools and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab vehicle safety camera or video surveillance technology.
Professionalism and passion for outstanding customer service and exceeding customer expectations.
Ability to work outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting skills, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing via computer or other electronic means.
Ability to maintain a professional appearance and follow company dress code and PPE policies.
Ability to maintain stable performance under professional or personal pressure or opposition, including time pressure and productivity measures.

Nice To Haves

High school diploma, GED, or equivalent preferred.

Responsibilities

Learn and apprentice through hands-on and classroom training.
Observe and assist with auto glass installation and repair.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Provide additional services and products.
Study for and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and adherence to taught techniques.
Safely operate company and customer vehicles, company-issued tools, and chemicals used throughout the workday.
Comply with company policies and standards.
Perform other duties as assigned.