Auto Glass Installation Technician Trainee

Safelite • Rolla, MO

12d • $19 - $23 • Onsite

About The Position

The Auto Glass Technician works on the front line of the Safelite customer experience, using company training, tools, and technology to perform vehicle glass repairs, replacements, and recalibrations at a Safelite Shop or through Mobile Glass Shop offerings. The role emphasizes safety, quality, efficiency, and exceptional customer service. The position is hiring in Rolla, Missouri.

Technicians communicate with customers in person, by text, and by phone; clean vehicles after each job; and may present and sell promotional items and services. The work includes operating company and customer vehicles, using diagnostic and glass-installation tools, and working outdoors in varied weather conditions. Driving may be monitored using cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Hold a valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Obtain Safelite SafeTech™ certification.
• Be able to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Be able to stand for extended periods, work in tight spaces, and bend and twist.
• Safely and effectively use a variety of hand tools and power tools.
• Operate a motor vehicle in compliance with applicable laws and agree to monitoring through in-cab camera/video surveillance technology.
• Maintain professionalism and a commitment to outstanding customer service and exceeding customer expectations.
• Safely work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days and maintain flexibility in start and end times to accommodate customer needs.
• Use computerized diagnostic tools for recalibrations and troubleshooting.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing through a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Accept monitoring of driving duties through cameras, GPS, and other tracking technologies for safety and compliance.

Nice To Haves

• High School Diploma, GED, or equivalent is preferred.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $19.25 per hour, increasing to $22.75 per hour after training and certification.
• Earn $5 per set of wiper blades added for customer safety.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Program to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED