Auto Glass Installation Technician Trainee

Safelite • Mentor, OH

25d

About The Position

A Technician Trainee receives hands-on and classroom training to become a proficient auto glass technician. After completing the training program, the trainee earns Safelite SafeTech certification and develops the fundamental skills needed to independently perform glass repair, replacement, and recalibrations. The role emphasizes a can-do attitude, care, service, timely work, and high-quality customer experiences.

Training includes observing and assisting with auto glass installation and repair, recalibrating automotive safety systems, troubleshooting and diagnostic testing, and providing additional services and products. Trainees study and pass testing to demonstrate proficiency in installations and adherence to taught techniques. The role also involves safely operating company and customer vehicles and using company-issued tools and chemicals. Other duties may be assigned, and employees must comply with company policies and standards.

Requirements

• Must be 18 years of age or older.
• Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via in-cab safety camera or video surveillance technology.
• Professionalism and a passion for outstanding customer service and exceeding customer expectations.
• Ability to work outside for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing via computer or other electronic means.
• Ability to maintain a professional appearance and follow company dress code and PPE policies.
• Ability to maintain stable performance under professional or personal pressure or opposition, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.

Responsibilities

• Observe and assist with auto glass installation and repair.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Provide additional services and products.
• Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and following taught techniques.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $21.25 per hour, increasing to $25.25 per hour after training and certification.
• Opportunity to earn additional income when customers choose value-added products and services.
• Potential promotion after the first year, with Senior and Master Technician levels determined by performance metrics.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed