Auto Glass Installation Technician Trainee

Safelite • Austin, TX

20d

About The Position

A Technician Trainee receives hands-on and classroom training to become a proficient auto glass technician. After completing the training program, the trainee earns Safelite SafeTech certification and develops the fundamental skills needed to perform glass repairs, replacements, and recalibrations without supervision. The role calls for a can-do attitude, a caring heart, and a service mindset, with a focus on timely, high-quality work that creates a positive customer experience.

Training includes observing and assisting with auto glass installation and repair, recalibrating automotive safety systems, troubleshooting and diagnostic testing, and providing additional services and products. Trainees study and pass testing to demonstrate proficiency in installations and adherence to taught techniques. They safely operate company and customer vehicles and use company-issued tools and chemicals, comply with policies and standards, and perform other duties as assigned.

The position requires working scheduled days, with flexibility in start and end times to meet customer needs. Work may involve extended periods outdoors in varied weather and extreme temperatures, physical activity, tight spaces, chemicals, and customer-service responsibilities. The trainee must be able to operate a motor vehicle lawfully and agrees to monitoring through in-cab vehicle safety camera/video surveillance technology.

Requirements

• Must be at least 18 years of age.
• Valid state-issued driver’s license and any other licenses required by applicable law to operate a company vehicle.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws; agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company dress code and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Professionalism and passion for providing outstanding customer service.

Nice To Haves

• High school diploma, GED, or equivalent (preferred).

Responsibilities

• Observe and assist with auto glass installation and repair during training.
• Recalibrate automotive safety systems, including troubleshooting and diagnostic testing.
• Provide additional services and products.
• Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and following taught techniques.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards.
• Perform other duties as assigned.
• Provide outstanding customer service and work to exceed customer expectations.

Benefits

• Competitive weekly pay starting at $22.25 per hour, increasing to $26.50 per hour after training and certification.
• Opportunity to earn additional income when customers choose value-added products and services.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Program to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed