Auto Glass Installation Technician Trainee

Safelite • Richmond, VA

4d • $21 - $25

About The Position

A Technician Trainee is trained through hands-on and classroom instruction to become a proficient auto glass technician. After completing the training program, the trainee receives Safelite SafeTech certification and develops the fundamental skills needed to independently perform glass repairs, replacements, and recalibrations. The role calls for a can-do attitude, a caring heart, and a service mindset, with a focus on completing customer jobs promptly and to high quality standards.

The trainee observes and assists with auto glass installation and repair, recalibrates automotive safety systems, troubleshoots and performs diagnostic testing, and provides additional services and products. The position requires safe operation of company and customer vehicles, tools, and chemicals, along with compliance with company policies and standards. Work may take place outdoors in varied weather and temperatures and may involve physical activity, tight spaces, and customer-driven schedule flexibility.

Requirements

• Must be at least 18 years old.
• Valid state-issued driver's license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in compliance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work safely outdoors for extended periods in varied weather and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools used for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and follow company dress code and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Observe and assist with auto glass installation and repair.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Provide additional services and products.
• Study and pass testing to earn Safelite technician certification and demonstrate proficiency in installations, positive attitude, and adherence to taught techniques.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used during the workday.
• Comply with company policies and standards.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay starting at $21.25 per hour and increasing to $25.25 per hour after training and certification.
• Opportunity to earn additional income when customers choose value-added products and services.
• Potential for promotion within the first year based on performance metrics for efficiency, quality, and customer satisfaction.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and provision of tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED