Auto Glass Installation Technician Trainee

Safelite • Wilmington, NC

10d

About The Position

A Technician Trainee learns and apprentices to become a proficient auto glass technician through hands-on and classroom training. After completing the training program, the trainee receives Safelite SafeTech certification and develops the fundamental skills to perform glass repairs, replacements, and recalibrations without supervision. The role calls for a can-do attitude, a caring heart, and a service mindset, with a focus on completing work promptly and to high-quality standards while providing outstanding customer service.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Stand for extended periods and work in tight spaces; bend and twist the body.
• Use a variety of hand tools and power tools safely and effectively.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Maintain professionalism and a strong commitment to customer service and exceeding customer expectations.
• Work safely outdoors for extended periods in a wide variety of weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days with flexibility in start and end times to accommodate customer needs.
• Use computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing by computer or other electronic means.
• Maintain a professional appearance and follow company dress code and PPE policies.
• Maintain stable performance under professional or personal pressure or opposition, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.

Responsibilities

• Observe and assist with installing and repairing auto glass.
• Recalibrate automotive safety systems, including troubleshooting and diagnostic testing.
• Provide additional services and products.
• Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency, a positive attitude, and adherence to taught techniques.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used throughout the workday.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive weekly pay starting at $20.25 per hour and increasing to $24.00 per hour after training and certification.
• Earn $5 per set of wiper blades added for customer safety.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED