Auto Glass Installation Technician Trainee

Safelite • Saint Paul, MN

6d

About The Position

The Auto Glass Installation Technician Trainee is a hands-on role delivering vehicle glass services at a Safelite shop or through its Mobile Glass Shop offerings. The position includes repairing and replacing glass, recalibrating automotive safety systems, and providing efficient, safe, high-quality service and a positive customer experience. The role uses Safelite training, tools, and technology, and requires operating company and customer vehicles and communicating with customers in person, by text, and by phone.

The position involves working outdoors in varied weather and temperatures, using hand and power tools and, when applicable, chemicals. Work schedules may have flexible start and end times to accommodate customer needs. Driving activity is monitored using cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Hold a valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Obtain Safelite SafeTech™ certification.
• Be able to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Be able to stand for extended periods, work in tight spaces, and bend and twist.
• Be able to safely and effectively use a variety of hand tools and power tools.
• Be able to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab camera or video surveillance technology.
• Demonstrate professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Be able to work outside for extended periods in varied weather conditions and extreme temperatures.
• Be able to work with chemicals, including flammable chemicals, when applicable.
• Be able to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Be proficient in using computerized diagnostic tools for recalibrations and troubleshooting.
• Have problem-solving skills and the ability to troubleshoot independently and collaboratively.
• Be able to read, write, and interpret English and technical directions.
• Be able to communicate orally by phone and in writing using a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and PPE policies.
• Be able to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent (preferred).

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technology, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $22.25 per hour, increasing to $26.50 per hour after training and certification.
• Opportunity to earn additional income when customers select value-added products and services.
• Technician career levels based on performance metrics for efficiency, quality, and customer satisfaction.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed