Auto Glass Installation Technician Trainee

Safelite • Morristown, TN

3d

About The Position

A Technician Trainee is trained and educated to become a proficient auto glass technician through hands-on and classroom instruction. Upon completing the training program, the trainee receives Safelite SafeTech certification and gains the fundamental skills needed to perform glass repair, replacement, and recalibrations without supervision. The role calls for a can-do attitude, caring heart, and service mindset, with a focus on completing customer jobs on time and to high quality standards.

The trainee learns installation and repair techniques, automotive safety-system recalibration and diagnostics, and how to provide additional services and products. The position also involves safely operating vehicles and using company-issued tools and chemicals. The role requires working outdoors in varied weather and temperatures, meeting physical demands, and adapting work hours to customer needs.

Starting pay is $19.25 per hour, increasing to $22.75 per hour after training and certification. Additional income may be earned when customers select value-added products and services. Advancement to Senior Technician or Master Technician may be possible during the first year, with stated starting pay of $25.25 and $27.50 per hour, respectively. The company provides paid training and tools and resources for the role.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver's license and any other licenses required by applicable law to operate a company vehicle.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Professionalism and a strong commitment to customer service and exceeding customer expectations.
• Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company dress code and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.

Responsibilities

• Learn and apprentice through hands-on and classroom training.
• Observe and assist with auto glass installation and repair.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Provide additional services and products.
• Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and following taught techniques.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards.
• Perform other duties as assigned.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off.
• Paid holidays.
• Volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for the role.
• Opportunity to earn additional income from customer-selected value-added products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED