Auto Glass Installation Technician Trainee

Safelite • Maple Grove, MN

11d • $22 - $27

About The Position

At the front line of the Safelite experience, the Auto Glass Technician is a hands-on professional who uses Safelite training, tools, and technology to complete vehicle glass repairs, replacements, and recalibrations in the shop and through Mobile Glass Shop services. The role focuses on safety, quality, and exceptional customer service, and includes driving company and customer vehicles and communicating with customers in person, by text, and by phone.

Requirements

• High school diploma, GED, or equivalent preferred.
• Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
• Safelite SafeTech™ certification required.
• Must be at least 18 years of age.
• Able to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Able to stand for extended periods, work in tight spaces, and bend and twist the body.
• Able to use hand tools and power tools safely and effectively.
• Able to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab camera/video surveillance, cameras, GPS, and other tracking technologies.
• Professional and passionate about providing outstanding customer service and exceeding customer expectations.
• Able to work outside for extended periods in a wide variety of weather conditions and extreme temperatures.
• Able to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Able to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficient in using computerized diagnostic tools for recalibrations and troubleshooting.
• Able to solve and troubleshoot problems independently and collaboratively.
• Able to read, write, and interpret English and technical directions.
• Able to communicate orally by phone and in writing through a computer or other electronic means.
• Able to maintain a professional appearance and follow company uniform and PPE policies.
• Able to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, with a focus on safety, quality, and customer service.
• Clean customer vehicles after each job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $22.25 per hour, increasing to $26.50 per hour after training and certification.
• Earn $5 per set of wiper blades added for customer safety.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED