Auto Glass Installation Technician Trainee

Safelite•Tupelo, MS

21d

About The Position

A Technician Trainee learns to become a proficient auto glass technician through hands-on and classroom training. After completing the program, the trainee receives Safelite SafeTech certification and gains fundamental skills for performing glass repair, replacement, and recalibrations without supervision. The role calls for a can-do attitude, caring heart, and service mindset, with a focus on timely, high-quality work and customer satisfaction. Training includes observing and assisting with auto glass installation and repair, recalibrating automotive safety systems, troubleshooting and diagnostic testing, and providing additional services and products. Trainees study and pass testing to demonstrate proficiency and follow taught techniques. The role also involves safely operating company and customer vehicles and using company-issued tools and chemicals. Other duties may be assigned, and employees must comply with company policies and standards.

Requirements

Must be at least 18 years old.
Valid state-issued driver’s license and any other licenses required by applicable law to operate a company vehicle.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
Ability to use hand tools and power tools safely and effectively.
Ability to operate a motor vehicle in accordance with applicable laws and agree to in-cab vehicle safety camera/video monitoring.
Professionalism and a commitment to outstanding customer service.
Ability to work outside for extended periods in a wide variety of weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting skills, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing via computer or other electronic means.
Ability to maintain a professional appearance and follow company dress code and PPE policies.
Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

High school diploma, GED, or equivalent preferred.

Responsibilities

Learn and apprentice through hands-on and classroom training.
Observe and assist with auto glass installation and repair.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Provide additional services and products.
Study and pass testing to become a Safelite-certified Technician, demonstrating proficiency and following taught techniques.
Safely operate company and customer vehicles and use company-issued tools and chemicals.
Complete other duties as assigned and comply with company policies and standards.
Provide timely, high-quality service and work to exceed customer expectations.

Benefits

Competitive weekly pay starting at $19.25 per hour and increasing to $22.75 per hour after training and certification.
Opportunity to earn additional income when customers choose value-added products and services.
Potential promotion within the first year, with technician career levels based on performance metrics for efficiency, quality, and customer satisfaction.
Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
Program to buy additional PTO or sell unused time, up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training and tools and resources needed for the role.

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