Auto Glass Installation Technician Trainee

Safelite • Eden Prairie, MN

9d

About The Position

The Auto Glass Technician works in a Safelite Shop or Mobile Glass Shop to repair and replace vehicle glass and recalibrate automotive safety systems. The role uses Safelite training, tools, and technology to deliver safe, high-quality work and exceptional customer service. Technicians clean customer vehicles after each job, communicate with customers, and may present and sell promotional items and services. The position also includes safely operating company and customer vehicles, using diagnostic equipment, and complying with company policies and standards.

The role offers paid training and certification. Starting pay is $22.25 per hour, increasing to $26.50 per hour after training and certification, with opportunities to earn additional income when customers purchase value-added products and services. Career levels are based on performance metrics for efficiency, quality, and customer satisfaction.

Requirements

• Must be at least 18 years old.
• Valid state-issued driver’s license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Safelite SafeTech™ certification.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to safely and effectively use a variety of hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab safety camera and video surveillance technology.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Oral communication skills by phone and written communication skills using a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Professionalism and a commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

• High school diploma, GED, or equivalent is preferred.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after each job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Use Safelite tools and technology, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), chemicals as required, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $22.25 per hour and increasing to $26.50 per hour after training and certification.
• Additional income opportunities when customers choose value-added products and services.
• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED