Entry Level Auto Finance Representative

TEKsystems • Irving, TX

10d • $23 - $26 • Onsite

About The Position

TEKsystems is hiring multiple entry-level representatives for three auto finance departments in Irving, Texas: Customer Accounts Representative, Customer Care Representative, and Customer Service Support Associate (also referred to as Title Associate - Customer Support). Candidates should be open to consideration for any of these roles based on their experience and business needs. Full training is provided, with opportunities to cross-train and develop a long-term career in auto finance.

Customer Accounts Representatives make friendly, early-stage courtesy calls to customers who are 1–29 days past due, help set up payments and automatic payments, update accounts, and assist with password resets or login issues. This role does not handle heavy collections; escalation teams handle those accounts. The schedule is generally Monday through Friday, 8 a.m.–5 p.m., with two late shifts each week (11 a.m.–8 p.m., not Fridays), every other Saturday, and one week each month with an earlier schedule and Saturday shift.

Customer Care Representatives take inbound calls and assist customers with account questions, payment options, title requests, and website or login help. The schedule is Monday through Friday, either 8 a.m.–5 p.m. or 9 a.m.–6 p.m., with one Saturday per month.

Customer Service Support Associates provide service through approximately 10–20 inbound and outbound calls each day with customers, dealerships, and DMV offices. They research and resolve title-related questions, process title documents, assist with lien perfection, communicate with dealerships and state DMV offices, escalate complex issues when needed, document work accurately, and identify recurring issues or process gaps. They work independently and with the team to meet productivity, quality, and service goals. The schedule is generally Monday through Friday, 8 a.m.–5 p.m., with possible alternate weekday hours, up to two Saturdays per month, and up to three hours of overtime per week based on business needs.

This is an onsite, contract-to-hire position. The posting describes competitive pay and benefits, and notes that benefits for the temporary role are subject to eligibility, job classification, length of employment, and plan terms.

Requirements

• Bachelor’s degree required.
• At least 1 year of customer service experience.
• Excellent communication and problem-solving skills.
• Fast learner with strong attention to detail.
• Basic computer and data-entry skills.
• Reliable, adaptable, and eager to grow.
• Comfort communicating with customers and handling detailed account information.
• Able to work independently and contribute to a team environment.
• Open to consideration for the Customer Accounts Representative, Customer Care Representative, or Customer Service Support Associate role based on experience and business needs.
• Availability for the schedule associated with the assigned role, including specified Saturday shifts; the Customer Service Support Associate schedule may require up to 3 hours of overtime per week based on business needs.

Nice To Haves

• Call center experience is a plus.

Responsibilities

• Make courtesy calls to customers who are 1–29 days past due and help them with payment setup, automatic-payment enrollment, account updates, and login issues.
• Handle inbound customer calls about accounts, payment options, title requests, and website or login support.
• Provide inbound and outbound support to customers, dealerships, and DMV offices, approximately 10–20 calls per day.
• Research and resolve title-related questions and issues; process title documents and assist with lien perfection.
• Communicate with dealerships and state DMV offices to resolve title issues.
• Escalate complicated issues to peers or leadership as appropriate.
• Maintain accurate documentation and complete administrative tasks in a timely manner.
• Identify recurring issues, process gaps, and trends and communicate findings to leadership.
• Work independently while meeting productivity and quality expectations, and collaborate with the team to meet service goals.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available.
• Voluntary life and AD&D insurance for employees and dependents.
• Short- and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Career Level: Entry Level