Auto Claims Desk Adjuster Hybrid - Chandler, AZ

Liberty Mutual•Chandler, AZ

3d•Hybrid

About The Position

Launch Your Auto Claims Career with a Fortune 100 Company! No Claims Experience Needed, Paid Training & Licensing Included! This is a Hybrid Role, requiring a minimum of 2 days per month in the Chandler, AZ office. Additional in-person training requirements apply for the first 6 months. We are looking for positive, high-energy, passionate customer service professionals. In this role, you will guide our insureds and claimants through the auto claims process from start to finish, managing many moving pieces. You need to have strong organizational skills, be a time management expert, and enjoy problem-solving and helping others. Your job involves speaking to and engaging customers who have just been in an accident and need your help. We strive to treat our customers as we would want to be treated!

Requirements

An engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral, written, decision-making, and organizational skills.
Strong typing and multi-tasking capabilities in a structured paperless work environment.
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
General understanding of overall claim operations and key stakeholders.
Only open to US based employees.

Nice To Haves

College degree preferred.
1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Manage many moving pieces within the claims process.
Speak to and engage customers who have just been in an accident and need assistance.
Represent the Liberty brand and deliver on our promise to customers.
Adapt well to different environments, schedules, and the varying needs of customers.