Auto Claims Desk Adjuster Hybrid - Lake Mary, FL

Liberty Mutual•Orlando, FL

19d•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insured customers and claimants through the auto claims process from start to finish after an accident. The role involves managing multiple moving pieces, speaking with customers who have recently been in accidents, and helping them navigate their claims with empathy, integrity, and strong customer service. The position is hybrid, with a minimum of two days per month in the office and additional in-person training requirements during the first six months. Applicants must reside within 50 miles of the office and be based in the United States. No prior claims experience is needed; paid training and licensing are included. The role suits a positive, high-energy service professional who can work in a fast-paced, high-volume environment, solve problems, stay organized, manage time effectively, and adapt to working in different environments and schedules. The position requires confidently supporting customers while representing Liberty Mutual’s brand and commitment to its policyholders.

Requirements

Engaging, outgoing personality and a passion for helping customers.
Ability to think critically, use available resources, and seek answers when needed in a virtual environment.
Strong oral, written, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured paperless work environment.
Strong working knowledge and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the office.
Must be based in the United States.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insured customers and claimants through the auto claims process from start to finish.
Speak with customers who have recently been in an auto accident and help them navigate their claims.
Manage multiple elements of claims while maintaining strong organization and time management.
Use customer service and problem-solving skills to reassure customers and support them through the process.
Represent the Liberty Mutual brand and deliver on its commitment to customers.
Handle and process claims using multiple systems.