Auto Claims Desk Adjuster Hybrid - Chandler, AZ

Liberty Mutual Insurance • Chandler, AZ

19d • $46,000 - $70,000 • Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish. The role involves speaking with customers who have recently been in an accident, helping them understand and navigate the claims process, and managing the many moving pieces of each claim. It suits service-focused professionals who are comfortable working in a high-volume, fast-paced environment, solving problems, staying organized, and managing their time effectively. No claims experience is needed; paid training and licensing are included.

The role is hybrid and based in Chandler, Arizona. Employees must reside within 50 miles of the office, work in the office at least two days per month, and meet additional in-person training requirements during the first six months. Applicants must be based in the United States. The application process includes an approximately 35-minute skills assessment, with no time limit.

Liberty Mutual describes its workplace as inclusive and offers workplace flexibility, professional development opportunities, and Employee Resource Groups. The posting directs candidates to the company's benefits page for details about benefit offerings.

Requirements

• An engaging, outgoing personality and passion for helping customers.
• Ability to think critically, use available resources, and seek answers when needed in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multitasking capabilities in a structured paperless work environment.
• Strong working knowledge of, and ability to use, multiple systems during virtual training and to handle and process claims.
• General understanding of overall claim operations and key stakeholders.
• Must reside within 50 miles of the Chandler, Arizona office.
• Must be based in the United States.
• Must work in the office at least two days per month and attend additional in-person training during the first six months.

Nice To Haves

• College degree preferred.
• One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Speak with customers who have recently been in an accident and help them through the claims process.
• Manage the moving pieces of auto claims and use problem-solving skills to address customer needs.
• Represent the Liberty Mutual brand and deliver on its promise to customers.
• Use multiple systems to handle and process claims.

Benefits

• Paid training and licensing are included.
• The company describes its benefits as supporting employees' life and well-being; specific benefits are not listed in the posting.
• Workplace flexibility.
• Professional development opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed