Auto Claims Coordinator

Fidelity Building Services Group•Hunt Valley, MD

9d•$65,000 - $70,000

About The Position

The Auto Claims Coordinator investigates, evaluates, and manages auto insurance claims throughout their lifecycle. The role works closely with Risk Management, Safety, and Legal teams, as well as insurance carriers. It also coordinates injury-related communications and drug screenings, maintains claim records and documentation, supports insurance renewals and verification requests, and provides administrative and backup support to Claim Specialists. The position is based in a professional office environment and may very rarely require travel to local offices or legal proceedings, with occasional regional travel for seminars or conferences. The role requires 40 hours per week, Monday through Friday, with variable start times; occasional evening and weekend work may be required as duties demand. Compensation ranges from $65,000 to $70,000 annually, commensurate with experience.

Requirements

High school degree or equivalent.
Three to five years of experience in the insurance claims field.
Strong ability to plan, prioritize, and execute assigned tasks without direct supervision.
Impeccable attention to detail and organization.
Superior interpersonal and oral and written communication skills.
Ability to record information accurately and promptly in multiple databases.
Ability to analyze and solve work-related problems.
Ability to handle difficult and stressful situations with professional composure.
Ability to learn risk-specific software and computer applications, including spreadsheet, database, and word-processing applications.
Ability to operate a computer and scanner, with general understanding of application software and the Internet.
Ability to maintain effective interpersonal relationships.
Availability to work 40 hours each week, Monday through Friday, with variable start times; occasional evening and weekend work may be required.

Nice To Haves

Bachelor’s degree.
Experience in a risk, safety, or claims-related position.
Knowledge of current local, state, and federal insurance-related policies.

Responsibilities

Assist with reporting auto accidents and liability, property, and other claims to insurance carriers.
Obtain incident reports, photographs, video footage, witness statements, and other supporting claim documentation.
Manage claims through investigation, coordination, summarization, reserve evaluation, action planning, litigation, settlement, recovery, and closure.
Coordinate Team Member drug screenings with medical providers.
Send Team Member injury alerts and updates to relevant company personnel, including Group Presidents, Presidents, and Supervisors.
Communicate claim status and plans of action, and share claim documentation with team members, insurance carriers, legal counsel, and repair shops.
Attend or participate in legal proceedings as necessary.
Enter data in company systems, including the safety log and Trello board.
Scan and upload documents to team member files or company document folders as appropriate.
Stay up to date on local, state, and federal law changes in the insurance claims field.
Serve as a backup to fellow Claim Specialists.
Assist with auto insurance renewals and insurance verification requests.
Perform other administrative tasks as requested and other duties as assigned.