Corporate Auto Claims - Auto & Property Claims Administrator

Oak Harbor Freight Lines • Auburn, WA

3d

About The Position

Oak Harbor Freight Lines is seeking an energetic, organized Auto & Property Claims Administrator to provide administrative and operational support for its Auto & Property Claims function. The role emphasizes driver accident documentation, review board preparation, follow-up, and timely completion of required processes. It helps ensure accident-related information is complete and organized and coordinates with Terminal Managers, Operations, Safety, Human Resources, and other departments to obtain documentation and follow up on outstanding items.

Prior insurance or claims experience is not required. The administrator will cross-train on basic claims responsibilities and provide backup to the Auto & Property Claims Specialist during PTO, absences, or periods of increased workload. The role may also assist with property-damage matters, special projects, and process improvements.

Requirements

• High school diploma/GED equivalent or higher.
• Strong organizational skills and ability to track multiple open items through completion.
• Strong attention to detail and accuracy.
• Excellent follow-up and time-management skills.
• Strong written and verbal communication skills.
• Ability to communicate professionally with managers and employees across multiple departments.
• Comfort requesting missing information and following up on incomplete documentation or actions.
• Ability to handle confidential and sensitive information appropriately.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong PC skills, including Microsoft Office.
• Ability to work independently with minimal supervision and collaboratively as part of a team.
• Basic English proficiency in reading, writing, and verbal communication.

Nice To Haves

• Prior administrative, transportation, safety, insurance, or claims experience is preferred but not required.

Responsibilities

• Receive and review driver accident and incident documentation for completeness and accuracy.
• Follow up with Terminal Managers and other departments to obtain missing accident documentation.
• Organize and prepare accident information and supporting documentation for review board submission.
• Track accident cases to ensure review board determinations are completed and communicated in a timely manner.
• Coordinate and track disciplinary or corrective actions resulting from accident determinations and follow up on their completion.
• Maintain complete and accurate electronic accident and claim files, including supporting documentation, correspondence, determinations, and follow-up activity.
• Monitor open and aging accident files and outstanding action items to help keep cases moving through the appropriate process.
• Assist with routine Auto & Property claims under the direction of the Auto & Property Claims Specialist, including gathering supporting documentation and following up on outstanding information.
• Cross-train on Auto & Property Claims Specialist responsibilities to provide backup coverage during PTO, absences, or increased workload.
• Assist with property-damage matters by obtaining and organizing photographs, estimates, invoices, repair information, and other records as needed.
• Assist with special projects, process improvements, and other duties as assigned.

Benefits

• Medical, dental, and vision plan options; employee contribution is up to 3% of gross income for single coverage and up to 5% for family coverage.
• 401(k) match of 100% on the first 5% contribution.
• Accrue 80 hours of PTO within the first 11 months.
• Holiday pay after 90 days.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED