Claims Representative, Auto

Sedgwick•Telecommuter WI, NV

5d•$50,000 - $55,000

About The Position

The Claims Representative, Auto analyzes and processes low- to mid-level auto and transportation claims. The role handles auto property damage and lower-level injury claims, including damage assessment, payments, and accurate claim documentation and coding according to policy. The representative develops action plans to meet state-required deadlines and achieve prompt, appropriate claim resolutions; identifies subrogation opportunities; and secures and disposes of salvage. The position also involves communicating claim activity with insureds, clients, and agents or brokers as appropriate, maintaining professional client relations, analyzing coverage, liability, and damage, and supporting the organization’s quality programs. Other duties may be assigned.

Requirements

Secure and maintain state adjusting licenses as required for the position.
Familiarity with personal and commercial lines policies and endorsements.
Ability to review and assess property damage estimates, total loss evaluations, and related expenses to negotiate first- and third-party claims effectively.
Excellent oral and written communication skills, including presentation skills.
PC literacy, including Microsoft Office products.
Analytical and interpretive skills.
Strong organizational skills.
Good interpersonal skills.
Ability to work in a team environment.
Ability to meet or exceed service expectations.
Ability to perform computer keyboarding and meet the role’s auditory, visual, and mental requirements, including clear and conceptual thinking, sound judgment and discretion, and meeting deadlines.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Knowledge of total loss processing, state salvage forms, and title requirements.

Responsibilities

Process auto property damage and lower-level injury claims, assess damage, make payments, and ensure claim files are documented and coded correctly based on the policy.
Develop and maintain action plans to meet state-required contract deadlines and move claims toward prompt and appropriate resolution.
Identify and pursue subrogation opportunities; secure and dispose of salvage.
Communicate claim actions and processing with insureds, clients, and agents or brokers when appropriate.
Maintain professional client relations.
Perform coverage, liability, and damage analysis on claims assignments.
Support the organization’s quality program(s).
Perform other duties as assigned.