Auto Claims Coordinator

Fidelity Building Services Group•Hunt Valley, MD

About The Position

The Auto Claims Coordinator investigates, evaluates, and manages auto insurance claims throughout their lifecycle, working closely with Risk Management, Safety, and Legal teams, as well as insurance carriers. The role also coordinates injury-related communications and drug screenings, maintains claim records, supports insurance renewals and verification requests, and provides administrative support as needed. The position works 40 hours per week, Monday through Friday, with start times that may vary. Occasional evening and weekend work may be required. The work is performed primarily in a professional office environment and involves occasional travel to local offices, legal proceedings, or regional seminars and conferences. Compensation is commensurate with experience and ranges from $65,000 to $70,000 annually.

Requirements

High school degree or equivalent.
Three to five years of experience in the insurance claims field.
Ability to plan, prioritize, and complete assigned tasks without direct supervision.
Strong attention to detail and organizational skills.
Strong interpersonal, oral, and written communication skills.
Ability to record information accurately and promptly in multiple databases.
Ability to analyze and solve work-related problems.
Ability to handle difficult and stressful situations with professional composure.
Ability to learn risk-specific software and computer applications, including spreadsheet, database, and word-processing applications.
Ability to operate a computer and scanner, with general understanding of application software and the Internet.
Ability to maintain effective interpersonal relationships.
Availability to work eight hours per day and 40 hours per week, Monday through Friday; occasional evening and weekend work may be required.

Nice To Haves

Bachelor’s degree.
Experience in a risk, safety, or claims-related position.
Knowledge of current local, state, and federal insurance-related policies.
A relevant combination of education and experience.

Responsibilities

Assist with reporting auto accidents and liability, property, and other claims to insurance carriers.
Obtain incident reports, photographs, video footage, witness statements, and other documentation related to insurance claims.
Manage claims through investigation, coordination, summarization, reserve evaluation, action planning, litigation, settlement, recovery, and closure.
Coordinate drug screenings for team members with medical providers.
Send team member injury alerts and updates to relevant company personnel, including Group Presidents, Presidents, and Supervisors.
Communicate regularly and share claim documentation with team members, insurance carriers, legal counsel, and repair shops regarding claim status and action plans.
Attend or participate in legal proceedings as necessary.
Enter data in the company safety log, Trello board, and other systems.
Scan and upload documents to team member files or company document folders as appropriate.
Stay current on local, state, and federal law changes in the insurance claims field.
Serve as a backup to fellow Claim Specialists.
Assist with auto insurance renewal and insurance verification requests.
Perform other administrative tasks as requested and other duties as assigned.