About The Position

Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc., is hiring an Audiologist or Hearing Instrument Specialist to provide a quality Patient Journey Experience. The role focuses on testing and diagnosing hearing loss, fitting and selling hearing products and accessories, counseling patients, providing follow-up services, and maintaining a successful and profitable office. The position supports Starkey Retail’s Patient Journey philosophy, which centers on patients’ needs and helping them choose hearing solutions that support their lifestyle and overall well-being. The team emphasizes professional growth and knowledge-sharing, innovation in hearing technology, service with passion and excellence, and a collaborative approach among hearing professionals. The position includes marketing and administrative support, professional development, training, and advancement opportunities. Compensation includes a starting salary range based on the selected role and eligibility for performance-based commissions, with no guaranteed commission payout.

Requirements

  • Hold a valid state license in good standing.
  • Have knowledge of software systems, including patient management software, NOAH, and Inspire OS.
  • Be able to organize and execute a plan.
  • Have problem-solving and analytical abilities.
  • Have communication, organizational, and interpersonal skills.

Responsibilities

  • Provide a quality Patient Journey Experience and make it the top priority.
  • Administer hearing test procedures in accordance with Starkey clinical protocol and applicable state and federal laws.
  • Conduct sales of hearing aids and accessories according to Starkey sales protocol.
  • Provide counseling and follow-up services to patients.
  • Collaborate with the Regional Manager/Director to oversee the office’s financial management.
  • Maintain a successful and profitable office.

Benefits

  • Medical/health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) retirement plan with company contributions
  • Company-paid life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hearing aid benefits and discounts
  • Paid time off (PTO)
  • Paid sick and safe time
  • Paid holidays
  • Access to telemedicine services
  • Professional development, training, and advancement opportunities
  • Marketing and administrative support
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