Audio Visual Specialist

Rosalind Franklin University of Medicine & Science • North Chicago, IL

2d • Onsite

About The Position

Rosalind Franklin University of Medicine and Science (RFUMS) is seeking a full-time Audiovisual Specialist to join its Information Technology Services (ITS) department. The position is part of the Audiovisual Services team and works under the supervision of the Service Delivery Manager, with technical direction from the Audiovisual Lead. The specialist provides hands-on technical support, operation, troubleshooting, and maintenance for audiovisual systems used in classrooms, conference rooms, university events, and other campus activities. The role also provides customer service, technical assistance, and user training to faculty, staff, students, and university guests.

This is a full-time, on-campus position with no remote or hybrid work. It is a bargaining unit position represented by the International Alliance of Theatrical Stage Employees (IATSE) Local No. 2 and subject to the Collective Bargaining Agreement. The position may include occasional evening and weekend assignments for scheduled events or special projects. A satisfactory background check is required.

RFUMS is a graduate health sciences university. Its ITS department supports academic, research, and administrative operations with technology solutions. Audiovisual Services supports classroom technology, conference and meeting spaces, videoconferencing, and campus events.

Requirements

• High school diploma or equivalent.
• At least one year of experience working with AV equipment in a professional setting.
• Proficiency with Microsoft Office products.
• Working knowledge of common videoconferencing platforms, including Zoom and Google Meet, and ability to troubleshoot basic end-user audio, video, and device configuration issues.
• Effective verbal and written communication skills.
• Strong troubleshooting skills and ability to work independently and as part of a team.
• Ability to manage multiple tasks and explain technical concepts to nontechnical users.
• Willingness to learn and apply basic IT troubleshooting skills to assist end users.
• Ability to lift, carry, and transport audiovisual equipment as required.
• Ability to safely use hand and power tools, ladders, and other equipment needed for audiovisual installation, maintenance, and troubleshooting.
• Ability to stand, kneel, and work at heights when needed.
• Satisfactory results from a background check.

Nice To Haves

• Bachelor's degree in a related field.
• Experience in an academic or higher education environment.
• Three or more years of experience in a comparable audiovisual support role.
• Experience supporting live events, presentations, or instructional environments, including real-time troubleshooting of audio, video, and presentation systems.

Responsibilities

• Operate, maintain, and troubleshoot integrated audiovisual systems, including classroom presentation systems, videoconferencing equipment, audio and lighting systems, and portable AV equipment.
• Prepare, configure, and operate audiovisual equipment for university events, lectures, meetings, and presentations, including live technical support and post-event breakdown.
• Support users of videoconferencing platforms such as Zoom and Google Meet, troubleshooting audio and video issues, device selection, and common application and operating system settings.
• Provide technical assistance, customer service, and user training to faculty, staff, students, and university guests.
• Perform routine system testing, inspections, and preventive maintenance.
• Maintain accurate equipment inventories and service documentation.
• Manage assigned service requests, prioritize workload, and document troubleshooting activities and resolutions in the university's IT service management system.
• Collaborate with the Audiovisual Lead, Service Delivery Manager, and ITS colleagues on daily operations, projects, and service improvements.
• Perform basic IT troubleshooting as cross-trained.
• Support occasional evening and weekend assignments for scheduled events or special projects.

Benefits

• Medical, dental, and vision plans.
• Paid parental leave.
• Short-term and long-term disability plans.
• Life insurance.
• Flexible spending accounts.
• 403(b) retirement plan with an 8% employer contribution after two years of service.
• Three weeks of vacation / paid leave for eligible full-time staff.
• 15 sick days for eligible full-time staff.
• 13 holidays plus two floating holidays for eligible full-time staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED