Audio Visual Specialist I

UT Southwestern Medical Center•Dallas, TX

3d•Onsite

About The Position

UT Southwestern Medical Center is seeking an Audio-Visual Support Specialist I with customer service skills and experience with audiovisual equipment. The position operates, maintains, and troubleshoots AV systems, including setting up microphones, videoconferencing systems, and control software; training non-technical users; and performing preventative maintenance. The role provides patient education technology support in patient rooms and event and conference spaces across multiple campus buildings, as well as remote teaching and learning support. It provides technical assistance for videoconferences, live streaming, and live audiovisual events, and helps presenters understand in-room technology. The specialist ensures presentation equipment is ready before events and assists with issues before and during presentations. The position is 100% on campus and may require on-call support during off-hours and holidays.

Requirements

High school diploma or GED.
Three years of customer-facing work experience or basic audiovisual troubleshooting experience.
Ability to work with internal and external individuals across different disciplines and levels of training.
Knowledge of AV signal flow, videoconferencing platform administration, control system configuration, problem-solving, and communication.
Self-motivation and ability to work effectively in a team environment.
Strong organizational, technical, and communication skills.
Flexibility and adaptability in a dynamic environment.
Ability to walk and/or stand for extended periods.
Ability to lift 40 pounds occasionally.
Understanding of Excel for running reports.

Nice To Haves

One year of experience supporting video conferencing meetings using Teams or Zoom.

Responsibilities

Plan and prepare audiovisual teaching aids and methods for use.
Operate and maintain AV equipment and ensure high-quality delivery of multimedia content.
Troubleshoot technology failures and replace associated hardware, including AV equipment, televisions, cameras, and pillow speakers.
Provide conference room support for faculty and staff meetings, including training, troubleshooting, and hardware replacement.
Support online conferences for faculty and staff through conference rooms and desktop workstations.
Record lectures and special events audiovisually.
Provide on-call support during off-hours and holidays.
Educate users about technology for health education, videoconferencing, entertainment, and basic technology needs.
Perform other duties as assigned.

Benefits

PPO medical plan available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare with no copay
Paid time off available day one
Retirement programs through the Teacher Retirement System of Texas (TRS)
Paid parental leave
Wellness programs
Tuition reimbursement
Public Service Loan Forgiveness (PSLF) qualified employer
On-site childcare
Paid holidays
Merit increases