Audio Visual (AV) Specialist

ICF•Reston, VA

17h•$89,261 - $151,744

About The Position

The Audio Visual (AV) Specialist is part of Corporate Information Technology (CIT) and works with global AV vendors to implement, develop, and maintain ICF’s meeting space standards. This hands-on technical role supports network-connected AV systems and Microsoft Teams Rooms, providing expert analysis and support to staff and management. It combines day-to-day operational support with coordination of room build-outs and upgrade projects across ICF’s global office locations. The role monitors AV room readiness, troubleshoots and resolves technical issues, manages tickets and vendors, and supports digital signage, user guidance, training, and company events. It also oversees AV maintenance agreements, cloud services, licensing, budgets, equipment inventory, device updates, warranty replacements, and equipment recovery during decommissioning. The specialist evaluates technology, maintains meeting-room standards and documentation, and coordinates concurrent room projects with AV vendors, facilities partners, contractors, and internal network teams from requirements through completion.

Requirements

Bachelor’s degree in Computer Science or a related technical discipline, or an equivalent combination of education, professional training, or work experience.
2–5 years of experience supporting audio visual technology in a corporate or enterprise environment; hotel meeting-space or conference-center experience is applicable.
Demonstrated customer-service ability in a support role.
Demonstrated experience setting up, configuring, networking, and integrating AV equipment with cloud-based meeting platforms and VoIP.
IT experience supporting network-connected devices, including practical working knowledge of IP addressing, DHCP, DNS, VLANs, switch ports, PoE, and basic QoS concepts as applied to conferencing traffic.
Experience supporting Microsoft Teams Rooms, including working knowledge of the Microsoft administrative portals used to manage and monitor them.
Experience managing and resolving work through an enterprise ticketing system.
Ability to coordinate multiple concurrent projects and track deliverables, schedules, and follow-up items across internal teams and external vendors.

Nice To Haves

Live event production experience.
Knowledge of AV rack wiring.
Experience with Poly Codecs, wireless microphones, audio mixing, Barco ClickShare, presentation timers, video production switchers (TriCaster preferred), and Crestron and Extron hardware.
Some AV systems design and design-review experience.
Familiarity with Teams Meetings, Teams Webinars, and Teams Town Halls.
Familiarity with BA Connect for digital signage content and administration, Poly Lens, Logitech Sync, and Outlook calendaring.

Responsibilities

Proactively monitor room-device readiness at headquarters and remote sites using manufacturer and platform cloud monitoring tools; identify and resolve issues before scheduled meetings.
Troubleshoot and resolve AV and related technology issues through remote administration, hands-on room support, and coordination with AV service vendors.
Own AV issues in the enterprise ticketing system and manage externally escalated vendor service tickets through closure; report ticket activity and project status.
Monitor and support digital signage systems, including troubleshooting players and displays and assisting with layout and content customization.
Maintain and develop user guides.
Provide technical training and guidance to ICF staff and guests.
Assist with company and departmental all-hands meetings and operate equipment for scheduled events in auditoriums and multipurpose rooms.
Provide occasional support outside normal business hours for scheduled events, maintenance windows, and installation work.
Provide excellent customer service and high-quality support.
Manage and negotiate AV maintenance agreements, cloud services, and related licenses, and ensure they are appropriately sized.
Track AV spending against budget, report year-to-date status, and develop projections for the following year’s budget.
Evaluate new technology and recommend equipment and services to advance meeting-space standards; maintain documentation of standards, room types, and associated configurations.
Work with the AV partner on technical and functional issues and hold the vendor accountable for support-agreement performance and responsiveness.
Work with facilities partners and employees on new room requirements and issues with existing rooms.
Coordinate concurrent AV build-out and room-upgrade projects across multiple sites, from initial requirements through completion; track schedules, equipment delivery, site readiness, and punch-list items.
Review vendor quotes for accuracy, scope, pricing, and adherence to ICF standards, and submit them for management approval.
Obtain and validate technical drawings from the AV vendor and provide structural, electrical, and infrastructure requirements to facilities partners and contractors.
Define network connectivity requirements for new and upgraded rooms and coordinate with internal network teams to ensure readiness before installation.
Maintain accurate AV equipment inventory and current conference-room records across sites, including installed equipment, room status, and site relocations or closures.
Schedule annual preventative maintenance with the AV vendor and coordinate maintenance windows with planned upgrade work to minimize disruption.
Deploy firmware and software updates across the AV device fleet and manage equipment replacement, including warranty support for failed hardware and delivery of replacements to sites.
Coordinate room and site decommissioning, including recovery of reusable equipment.