Legoland - Attractions Attendant (Part-Time)

Merlin Entertainments•Winter Haven, FL

About The Position

The Attractions Attendant is a part-time, guest-facing role supporting resort operations across attractions, guest services, custodial operations, retail, and admissions. The role focuses on delivering excellent guest experiences, maintaining efficient attraction operations, and bringing company values to life. Team members work in a designated resort zone and may assist with shows, educational programs, and interactive experiences. The position requires following safety and operating procedures, maintaining clean and safe public spaces, and responding effectively to guest needs and operational concerns. The work takes place in varied indoor, outdoor, and enclosed environments, with varying temperatures and surfaces. Team members may encounter wet or humid conditions, potential food allergens, and high noise levels. The role requires regular standing and walking, occasional sitting, and the ability to communicate effectively with guests and team members.

Requirements

Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
Excellent communication, teamwork, and collaboration skills.
Strong attention to detail and ability to work independently when required.
Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
Ability to remain calm and professional in high-stress situations.
Reliable attendance; attendance is an essential function of the role.
Ability to visually read written materials and safety instructions and complete operational tasks.
Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Experience in custodial services or commercial cleaning is beneficial but not required.
Basic math and computer skills are preferred.

Responsibilities

Work within a designated resort zone and support daily operations while providing excellent guest service and promoting company values.
Support operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
Maintain attraction efficiency after completing required training and certification, helping minimize queue times and maximize throughput.
Welcome guests at entrances, assist with ticket scanning, and help manage guest flow.
Assist guests entering and exiting attractions, ensure they are properly secured, and explain safety procedures.
Enforce attraction safety rules and restrictions, including height and weight requirements.
Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
Help prepare venues for shows, educational programs, and interactive experiences, and engage with guests.
Maintain cleanliness and presentation in public areas and restrooms; sweep, mop, vacuum, remove trash, and sanitize surfaces such as benches, tables, and handrails.
Clean and maintain restrooms, restock supplies, and address issues promptly.
Keep walkways and public spaces clean, safe, and free from hazards.
Provide guests with directions, information, and assistance; respond to requests, questions, and concerns in a friendly and helpful manner.
Identify and report maintenance issues, hazards, and operational concerns to leadership.
Perform opening and closing routines in accordance with operating procedures.
Communicate with team members, supervisors, and departments to support smooth operations, and liaise with leadership teams to help resolve resort-wide guest issues.
Maintain health and safety protocols, monitor guest and team member safety, and enforce established safety guidelines.
Handle incidents and accidents appropriately and report them according to procedures.
Know emergency procedures, including responses to ride malfunctions and guest emergencies, and locate emergency equipment.
Identify potential safety hazards and recommend improvements when appropriate.
Remain focused in busy, high-noise environments and maintain professionalism in high-pressure situations.