Lead, Attractions Attendant

Universal Orlando•Orlando, FL

23h

About The Position

The Lead, Attractions Attendant monitors venue operations and team members to support guest and team member safety, positive guest interactions, capacity goals, and daily labor budgets. The role performs opening and closing duties, checks operational readiness and safety, responds to potential safety concerns, and oversees the operation as the first point of contact for team members, guests, and interdepartmental partners when the Supervisor is absent. The Lead supports service and operating standards, staffing and rotation schedules, reporting, coaching, training, and communication. A high school degree or GED is required. One year of experience or less, or an equivalent combination of education and experience, is specified. Depending on the assigned venue, CPR certification may be required and must be maintained.

Requirements

High school degree or GED.
0–1 year of experience, or an equivalent combination of education and experience.
Depending on the assigned venue, may be required to complete and maintain CPR certification.

Responsibilities

Perform operational duties for the daily opening and closing of shows or venues, including completing readiness checklists.
Inspect the work environment and equipment, including loading gates, lap bars, and vehicles or rides, to ensure operational safety.
Monitor operations for potential safety concerns, document them, take appropriate action, and evacuate the venue if necessary.
Oversee operations and serve as the first point of contact for team members, guests, and interdepartmental partners when the Supervisor is absent.
Ensure consistent execution of guest service and operational standards and motivate team members to safely deliver capacity.
Adjust daily staffing levels and rotation schedules according to park attendance.
Maintain daily ride or show reports, overtime reports, and safety checklists, and report deficiencies in show quality and facilities.
Train and coach team members, conduct daily shift meetings and safety spot talks, and document performance using the Lead Observation Report.
Assist in sharing general company and venue- or area-specific communications.
Apply the UO service model of Look, Focus, Act to satisfy and resolve guest and team member needs.
Assist with updating training manuals, provide on-the-job training, and assist with administering and updating OJT testing.
Participate in Environmental, Health & Safety responsibilities by following established policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.