Attractions Supervisor

Peppa Pig Theme Park • North Richland Hills, TX

18h • $20 • Onsite

About The Position

We are seeking a dynamic and passionate individual to join us as an Attractions Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for hospitality, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Requirements

• Two years of experience in a supervisory position, preferably in operations of either a visitor attraction, theme park, museum, leisure, hotel, or theatre environment.
• Must have the ability to pass and maintain a Peppa Pig Theme Park-provided CPR and First Aid Instructor training.
• Experience in dealing with guests in difficult situations and maintaining the highest level of service in high-pressure situations.
• Knowledge of Microsoft Excel, Outlook, and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously.

Nice To Haves

• Experience in a training position preferred.

Responsibilities

• Working closely with the operations management team to create, implement, drive, maintain, and exceed KPI (key performance indicators) experience targets for the operations department.
• Ensure the safe operation of all rides while maintaining compliance with all Merlin Entertainments, State and Federal rules, regulations, and guidelines.
• Conduct ride training ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operational areas of the attraction.
• Understand risk assessments within attraction and ensure reporting of any new risks to the appropriate line manager.
• Assumes the position of duty manager and site controller in a rotation with operations management, ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operation areas of the attraction.
• Trained to cover all commercial and guest experience operations.
• Handle administrative duties including payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files.
• Support special events as assigned including character offsite requests, partnership events, and internal park events.
• Ensure the operational team consistently fulfills its responsibilities, fostering collaboration with the entertainment team and supporting a smooth transition into daily operations.
• Perform other duties as assigned.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed