Attractions Operator

Great Wolf Lodge • Gurnee, IL

7d • Onsite

About The Position

As an Attractions Operator at Great Wolf Lodge, you will deliver exceptional guest experiences and support daily sales and operations across a variety of attractions by guiding guests through attractions, executing equipment safety procedures, maintaining safe and clean environments, and collaborating with your team to uphold brand standards in a high-energy resort setting. Your expertise in attractions operations, guest engagement, and safety compliance directly contributes to guest satisfaction, team performance, and operational efficiency across your attractions area.

Requirements

• Must be 18 years or older to work the Ropes Course and/or Rock Wall ; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Ropes Course Operators must be comfortable working at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Nice To Haves

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic

Responsibilities

• Greet and engage guests while maintaining professional presentation
• Provide instructions and assist guests with equipment following proper safety guidance
• Respond promptly to guest inquiries and escalate issues to leadership
• Follow all safety guidelines, company procedures, and asset protection protocols
• Participate in required safety and emergency training
• Report any incidents or hazards to leadership
• Maintain organized, clean work areas that comply with health and safety standards
• Execute daily attraction tasks, including attractions operations, opening and closing procedures with accuracy, daily checks and communication to leaders, and maintain cleanliness to uphold brand standards.
• Leverage and maintain key operating supplies and parts
• Promote and sell products, services, and promotions to support sales goals and key performance metrics
• Perform additional tasks as assigned to support overall resort operations

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
• Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED